[Intel(R) MA-USB Host PAL Code 31]

The message in device manager is;

Windows cannot initialize the device driver for this hardware. (Code 37)

[Intel(R) MA-USB Host PAL Code 31]

I checked in the tool its using: Version: 1.20181102.0

 

Still doesnt work!

[Intel(R) MA-USB Host PAL Code 31]

It did not fix mine.  After xmas it installed it freash, did a firmware update but still says Head not detected.  I'm getting simular problem. But with Error Code 37 for Intel MA-USB Host PAL in device manager.  Are they still working on this??? If not I need to return the product.  I'm running Windows 7 Ultimate SP1.   

 

How do I check and force a firmware update.  I don't know what version I have? 

from Log:

[2018-12-29 15:17:53.724 -5 0x1330 INFO LOG] No new DisplayLink version : 1.1.33748.8682
[2018-12-29 15:17:53.724 -5 0x1330 INFO LOG] No new IntelWiGig version : 4.0.10375.24G_VR(msi)
[2018-12-29 15:17:53.724 -5 0x1330 INFO LOG] No new WirelessUpdate version : 1.0.0.12
[2018-12-29 15:17:53.724 -5 0x1330 INFO LOG] No new CU version : 1.0.0.70b
[2018-12-29 15:41:33.853 -5 0x550 INFO LOG] (ControlCenter)AddNewDevice
[2018-12-29 15:41:34.197 -5 0x11F8 INFO LOG] (ControlCenter)CallbackDeviceStatus : SDK_WIGIGFSM_STATE_STOPPED(3), reason = SDK_CURRENT_STATE_REASON_NOT_SCANNING(16)
[2018-12-29 15:41:34.259 -5 0x11F8 INFO LOG] (ControlCenter)CallbackDeviceStatus : SDK_WIGIGFSM_STATE_ADD_NEW_DEVICE(10), reason = SDK_CURRENT_STATE_REASON_REQUESTED_BY_APPLICATION(9)
[2018-12-29 15:41:34.306 -5 0x550 INFO LOG] No stored profile, enter not connected state.
[2018-12-29 15:41:34.306 -5 0x550 INFO LOG] Connection Status set to 0(CONNECTION_STATUS_NOT_CONNECTED)
[2018-12-29 15:41:34.306 -5 0x550 INFO LOG] Connection Status set to 1(CONNECTION_STATUS_WAITING_ADD)
[2018-12-29 15:41:42.651 -5 0x11F8 INFO LOG] (ControlCenter)CallbackDeviceStatus : SDK_WIGIGFSM_STATE_CONNECTING(5), reason = SDK_CURRENT_STATE_REASON_INCOMING_CONNECTION(5)
[2018-12-29 15:41:42.651 -5 0x550 INFO LOG] Connection Status set to 3(CONNECTION_STATUS_CONNECTING)
[2018-12-29 15:41:43.932 -5 0x11F8 INFO LOG] (ControlCenter)CallbackDeviceStatus : SDK_WIGIGFSM_STATE_CONNECTED(7), reason = SDK_CURRENT_STATE_REASON_SUCCEED_TO_CONNECT(13)
[2018-12-29 15:41:43.948 -5 0x1424 INFO LOG] Connection Status set to 7(CONNECTION_STATUS_PREPARING)
[2018-12-29 15:41:43.948 -5 0x1424 INFO LOG] BeginMcuUpdate
[2018-12-29 15:41:43.948 -5 0x10BC INFO LOG] (ControlCenter)Get dock device name : VIVE113E
[2018-12-29 15:41:43.948 -5 0x10BC INFO LOG] Device Name : VIVE113E
[2018-12-29 15:41:43.948 -5 0x1424 INFO LOG] MCU Update Launch OK.
[2018-12-29 15:41:43.948 -5 0x10BC INFO LOG] (ControlCenter)Otp Channel 1
[2018-12-29 15:41:43.948 -5 0x10BC INFO LOG] (ControlCenter)Otp Channel 2
[2018-12-29 15:41:43.948 -5 0x10BC INFO LOG] (ControlCenter)Otp Channel 3
[2018-12-29 15:41:43.948 -5 0x10BC INFO LOG] (ControlCenter)Get dock preferred channel : Channel 3 (Player 2)
[2018-12-29 15:41:43.948 -5 0x10BC INFO LOG] Preferred Channel : Channel 3 (Player 2)
[2018-12-29 15:41:43.963 -5 0x10BC INFO LOG] (ControlCenter)CurrentFwVersion : 4.0.10375.22
[2018-12-29 15:41:43.963 -5 0x10BC INFO LOG] (ControlCenter)FactoryFwVersion : 4.0.10327.19
[2018-12-29 15:41:43.963 -5 0x10BC INFO LOG] (ControlCenter)NvmVersion : 8.32.2.7
[2018-12-29 15:41:43.963 -5 0x10BC INFO LOG] (ControlCenter)MacHwVersion : 6577
[2018-12-29 15:41:43.963 -5 0x10BC INFO LOG] (ControlCenter)RFEM1HwVersion : 8
[2018-12-29 15:41:43.963 -5 0x10BC INFO LOG] (ControlCenter)RFEM2HwVersion : 8
[2018-12-29 15:41:43.963 -5 0x10BC INFO LOG] (ControlCenter)ActiveFwVersion : MAIN
[2018-12-29 15:41:44.916 -5 0x11F8 INFO LOG] (ControlCenter)Link Condition Change : peerSignalQuality = 4, performanceQuality = 3
[2018-12-29 15:41:53.932 -5 0x550 INFO LOG] M_Temperature=28, R_Temperature=25
[2018-12-29 15:41:53.948 -5 0x1424 INFO LOG] Connection Status set to 5(CONNECTION_STATUS_CONNECTED)
[2018-12-29 15:41:56.776 -5 0xA20 INFO LOG] USB node not found 1.
[2018-12-29 15:42:01.776 -5 0xA20 INFO LOG] USB node not found 2.

 

Please help!