[Vive Pro + Wireless adapter: screen goes dark]

On 3/15/2020 at 4:29 PM, Guy W. said:

Hey all, so I struggled with this for several days, and it looks like I got it. It was a SteamVR issue. In the SteamVR drop menu, under "Developer" I went to "Developer Settings" and was able to "Enable Direct Display Mode" from there. That seems to have done it.

It seems to be related to the new SteamVR sleep settings, that it's putting the screens to sleep. I set both my controllers and screens to 5 minute sleep, and with the controllers sitting dead still and me moving the headset around, they all turned off at exactly the same time.

So for some reason it seems "Direct Display Mode" seems to circumvent this or something? Not sure why. Also not sure why Steam didn't include a "Never Turn Off Displays" option. This would explain why tracking and sound work still while the screen is black though.

I hope this helps someone. And if I come across a related issue, I'll update here.

@halcyonWas

@tfmjonny

@Krogenit

You've all done a whole lot of testing and troubleshooting on this. Can you perhaps try this approach and report back in case it resolved the issue for you as well?

[Vive Pro + Wireless adapter: screen goes dark]

22 hours ago, It'sToast said:

Turn off all lights, LED, florescent, everything.

Anything that emits light, turn it off or block it. Mouse, keyboard, ceiling fan light, router light, printer light.... everything.

Play in pitch black.

Are you serious or being sarcastic?

[Vive Pro + Wireless adapter: screen goes dark]

Might seem like an odd question at this point, but has anyone contacted Vive support for this? If so, what did they say?

[Vive Pro + Wireless adapter: screen goes dark]

Kudos to you all for an amazing amount of patience! I got rid of the adapter not long after my original post as to me, this is not a fluke issue, and being completely ignored by HTC has been all too familiar through the years of buying their products. I can no longer justify supporting them, so I will also be promptly selling my overpriced Vive Pro and moving on to another platform.

For those who persist, I really hope a solution becomes available soon. God know's you've all put in the work to try to figure it out!

[Vive Pro + Wireless adapter: screen goes dark]

Hello,

My setup:

i9-9900k 5 ghz

z390 Aorus Master

MSI 2080 ti Duke

TridentZ c16 3200hz (XMP1)

Just got the Wireless adaptor with Vive Pro adapter kit. When the headset is connected wirelessly and I start SteamVR, the screen will sporadically shut down. What I see is something like receiving a basketball to the face with your eyes closed - a "flash" followed by a black screen. The headset's light turns red but Steam VR continues to track. Sometimes, the game continues to run and you can see the movement of the headset through the game window or VR mirror on your monitor. Sometimes, it'll crash the game and switch to the the steamVR lobby. Sometimes, the headset will recover picture (but no sound), and other times it won't recover at all and I have to restart SteamVR.

This behaviour happens sporadically through all the the following setups:

- all original cables on the wireless headset, linkbox disconnected, blutooth on

- all original cables on the wireless headset, linkbox disconnected, blutooth off

- USB power cable switched on the wireless headset, linkbox connected, blutooth on

- USB power cable switched on the wireless headset, linkbox connected, blutooth off

The behaviour doesn't change. The problem doesn't seem to stem from the cables or the blutooth either. This is obviously unnacceptable as this shutdown will happen once or twice per play session and it's highly disruptive.

Do I need to return this, or are there any tried and true solutions to this issue?

 

Thanks,

JR

 

@Synthesis

[Vive Pro + Wireless adapter: screen goes dark]

Hello,

My setup:

i9-9900k 5 ghz

z390 Aurus Master

MSI 2080 ti Duke

TridentZ c16 3200hz (XMP1)

Just got the Wireless adaptor with Vive Pro adapter kit. When the headset is connected wirelessly and I start SteamVR, the screen will sporadically shut down. What I see is something like receiving a basketball to the face with your eyes closed - a "flash" followed by a black screen. The headset's light turns red but Steam VR continues to track. Sometimes, the game continues to run and you can see the movement of the headset through the game window or VR mirror on your monitor. Sometimes, it'll crash the game and switch to the the steamVR lobby. Sometimes, the headset will recover picture (but no sound), and other times it won't recover at all and I have to restart SteamVR.

This behaviour happens sporadically through all the the following setups:

- all original cables on the wireless headset, linkbox disconnected, blutooth on

- all original cables on the wireless headset, linkbox disconnected, blutooth off

- USB power cable switched on the wireless headset, linkbox connected, blutooth on

- USB power cable switched on the wireless headset, linkbox connected, blutooth off

The behaviour doesn't change. The problem doesn't seem to stem from the cables or the blutooth either. This is obviously unnacceptable as this shutdown will happen once or twice per play session and it's highly disruptive.

Do I need to return this, or are there any tried and true solutions to this issue?

 

Thanks,

JR