[The calibration result is strange.]

1 hour ago, i3b said:

Hello
We are a research institute of the Polytechnic University of Valencia in Spain, and we have 4 helmets with eyetracker. After the last update the eyetracker has become unusable.
We have tried using previous versions of SR_Runtime, but the result has been the same (or not working, with version 1.0.0 for example)
In the case of being able to calibrate, the data given by the eyetracker is erroneous. It seems as if an erroneous calibration offset always makes them look up.
We urgently need a solution for this problem. Or the possibility of reverting to an earlier version of the software.

Regards

Hope you don't mind me asking if you have checked the tracking during your experiment? When we checked it in our application, it seemed to record the eye movement precisely.

[The calibration result is strange.]

Hi guys,

I have the very same problem since two days ago (could not light up the blue "test dots" with my eyes, have to guide my gaze more downwards to hit the aimed dot), chatted with the support and can you provide some information.

What I have tried out and could not solve the issue:

- updating (SteamVR, Sranipal, NVIDIA Graphic driver)

- running SteamVR in a beta version

- also the hardware is not the problem: tried another Vive Pro Eye headset (on the same computer) and it was the same problem (interestingly also same "gaze shift")

- then I have tried to run the calibration on another computer - same problem

- technical support also checked the hardware and couldn't find anything. Literally they gave up after almost 5 hours of support. 

- I have also checked if the eye tracker tracks precisely although the "calibration test" doesn't work - good news, it seems that the eye tracker works fine nevertheless.

So, we came to the conclusion that it could be a software problem since the last SteamVR update a couple of days ago but not influence the tracking itself.