[base station 2.0 blinking red]

My base station has been blinking red for a day. I have unplugged, watched a video, and I opened it up. I contacted steam support about 1 week ago and still no response. I got my Vive pro only 3 days ago and I just want to play. I can't believe that I might have to send it back to Valve or HTC to get it fixed. I just got it for over $1000. That's a premium price for something. I am so disappointed. 

[This site can’t be reachedCheck if there is a typo in %22https. If spelling is correct, try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN]

I have only gotten this error with the "sign in with your vive account" part of the installation. I have done everything in this video 

and everything in this article https://kinsta.com/knowledgebase/dns_probe_finished_nxdomain/#dns-domain I have no idea what to do.