[Submit Report does not recognize .us as a valid email address]

Hi Folks,

My email address is a .us address.  If I try to report an issue I'm told my email address is invalid.

FYI, the issue I'm having is that after copying files from a USB key to Downloads using the Storage Manager I am unable to see the files in Downloads in Viveport Video until I completely reboot.  Exiting the app is not enough.  Is there another method to reload an app?

[Prevent sleep while copying via USB]

Thanks, will do!

I previously covered the entire headset with a rag but that didn't do it.  I had to tuck the rag in close.

[Prevent sleep while copying via USB]

Is there a preferred method to keep the unit from going to sleep while I"m copying a file to it from Windows?  Or a timeout in the power settings somewhere?  

I'm trying to copy a 15 GB file.  I have a USB 3.2 2x2 Type-C on my motherboard (Aorus Master X670E), plugged into the battery pack of the XR Elite.

In under 3 minutes the headset shuts down and the copy fails.  Then I have to put it on again where it says 'boundary lost' and I have to run through that configuration again.

Why does it take so long to copy a 15GB file over a 20Gbps connection?

[Issues using Headset UI at a Desk/Table]

Will try that!

[BSOD]

No luck.  I did have to press and hold my power button. It was locked up hard.

System and application logs shows these events just prior to crash.  The system has a 32GB static pagefile with plenty of free space.

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: RRServer.exe (22080) consumed 53952454656 bytes, bdservicehost.exe (2576) consumed 854364160 bytes, and OUTLOOK.EXE (22592) consumed 338173952 bytes.

Application popup: Windows - Out of Virtual Memory : Your system is low on virtual memory. To ensure that Windows runs properly, increase the size of your virtual memory paging file. For more information, see Help. 

Application popup: Teams.exe - Application Error : The exception unknown software exception (0xe0000008) occurred in the application at location 0x00007FF89F55CB69.

The Bitdefender Auxiliary Service service terminated unexpectedly.  It has done this 1 time(s).

The Microsoft Account Sign-in Assistant service failed to start due to the following error: 
The paging file is too small for this operation to complete.

The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.

Faulting application name: DtsApo4Service.exe, version: 1.10.13.0, time stamp: 0x6268f10a
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000005
Fault offset: 0x000000000004971c
Faulting process id: 0x15bc
Faulting application start time: 0x01d96d32027dd73a
Faulting application path: C:\Windows\System32\DTS\PC\APO4x\DtsApo4Service.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 8b1be496-3c90-4350-b4eb-7161fa523003
Faulting package full name: 
Faulting package-relative application ID: 

The Desktop Window Manager process has exited. (Process exit code: 0xc00001ad, Restart count: 1, Primary display device ID: NVIDIA GeForce RTX 3080)

Faulting application name: dwm.exe, version: 10.0.19041.746, time stamp: 0x6be51595
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc00000fd
Fault offset: 0x00000000000151b5
Faulting process id: 0x4548
Faulting application start time: 0x01d96d5aa02d3a99
Faulting application path: C:\Windows\system32\dwm.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: ec26c8a6-38d5-4f95-b9ce-f75fafd80d02
Faulting package full name: 
Faulting package-relative application ID: 

Faulting application name: StartMenuExperienceHost.exe, version: 0.0.0.0, time stamp: 0xe40668d4
Faulting module name: KERNELBASE.dll, version: 10.0.19041.2788, time stamp: 0x62e593d6
Exception code: 0xc000027b
Fault offset: 0x0000000000117cd2
Faulting process id: 0x2354
Faulting application start time: 0x01d96d5908de9f8a
Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 9abaac08-fd44-417d-8187-950536a25fec
Faulting package full name: Microsoft.Windows.StartMenuExperienceHost_10.0.19041.1023_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: App

Faulting application name: RRServer.exe, version: 1.0.97.0, time stamp: 0x64143aa3
Faulting module name: RRServer.exe, version: 1.0.97.0, time stamp: 0x64143aa3
Exception code: 0xc0000005
Fault offset: 0x000000000006752f
Faulting process id: 0x5640
Faulting application start time: 0x01d96d5917833abd
Faulting application path: C:\Program Files\VIVE Hub\VIVE Business Streaming\RRServer\RRServer.exe
Faulting module path: C:\Program Files\VIVE Hub\VIVE Business Streaming\RRServer\RRServer.exe
Report Id: 5a331378-5891-43ca-a9a2-534a26bc6e1e
Faulting package full name: 
Faulting package-relative application ID: 

Faulting application name: launcherrsxruntime.exe, version: 1.0.0.1, time stamp: 0x63b553c7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x16b4
Faulting application start time: 0x01d96d5adda69721
Faulting application path: C:\Program Files\WindowsApps\AdvancedMicroDevicesInc-2.AMDRadeonSoftware_10.22.20068.0_x64__0a9344xs7nr4m\radeonsoftware\launcherrsxruntime.exe
Faulting module path: unknown
Report Id: f54bad7f-1468-43e2-8872-cacd3e19cb26
Faulting package full name: AdvancedMicroDevicesInc-2.AMDRadeonSoftware_10.22.20068.0_x64__0a9344xs7nr4m
Faulting package-relative application ID: AMDRadeonsoftwareUWP

[BSOD]

Hi folks, I'd be happy to collect some logs if it will help you determine why RRServer.exe appears to have a memory leak?

Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: RRServer.exe (22080) consumed 53952454656 bytes, bdservicehost.exe (2576) consumed 854364160 bytes, and OUTLOOK.EXE (22592) consumed 338173952 bytes.

[Issues using Headset UI at a Desk/Table]

As a user in a wheelchair, I too thank you for looking into this!

I literally can't reach the floor during setup.