[HTC VIVE Pro eye problem with SRanipal]

On 5/8/2023 at 8:24 AM, lk_81095629 said:

Hi, When launching SRanipal, the icon does not appear in the notification area. tried different versions of SRanipal, beta steam vr, reinstall windows. I'm not good at solving problems like this. Here read similar situations - tried to solve. I will not mind if they literally explain on the fingers how to install sdk and update the steam vr environment. If it makes sense, given that I just wanted to use tracking. Maybe someone knows how to check the performance of the equipment? I tried through aida64 but I don’t even know what the eye tracking device should be called there. If anyone can help I'll be glad.

Problem solved, reinstall windows

[Vive Pro Eye Calibration Initialization Error Troubleshooting]

Problem solved reinstall windows

 

[Vive Pro Eye Calibration Initialization Error Troubleshooting]

On 9/7/2019 at 12:08 AM, Corvus said:

Vive Pro Eye Calibration Initialization Error Troubleshooting

Problem:
Launching calibration shows error: "Initialization Failed"

Solutions:
- Run "EyeCalibration.exe" manually in C:\Program Files\VIVE\SRanipal\tools\eye_calibration
- Power off/on PC & Link Box.
- Run 'sr_runtime.exe' as Admin. Default install path: 'C:\Program Files (x86)\VIVE\SRanipal'.
- Update SteamVR Runtime.
- Update graphics card drivers.
- Navigate to "Change User Account Control settings" via Windows Settings search or start menu search. Change to "Never Notify" and click "OK".
- Possible issue with some models of MSI laptops fixed with rollback to earlier NVIDIA driver. Fresh install of NVIDIA driver 417.71 (GPU BIOS not being updated and it does not support the latest NVIDIA driver).
- Uninstall 'VIVE_SRaniaplInstaller' & 'Tobii VRU02 Runtime'. Restart and Install latest 'VIVE_SRanipalInstaller_1.1.0.1.msi'. Plug in HMD and wait for any updates to complete.
- Update motherboard integrated Intel Graphics Driver (fixes system reference to incorrect openCL.dll (intel) instead of NVidia).
- Disable integrated graphic card
- Possible issue with wireless adapter, try running calibration with wired.
- Possible issues with early dev kits.

 

Check System Requirements:
- Use DisplayPort, mini-DisplayPort, or USB-C output from the dedicated GPU.
- Windows 8.1 or later (64-bit).

 

Problem:

Error in logs: "This HMD doest NOT has eye-tracking feature, Error : -5"

Solutions:

- Launch "SR_Runtime" and start calibration or eye tracking application
- Check Device Manager for "EyeChip" under "Universal Serial Bus Devices"
- Check Services for "Tobii VRU02 Runtime"
- Remove any other Tobii services installed
- Disconnect any other eye tracking devices attached

 

 

 

 

 

What if not have EyeChip in Device Manager?

[HTC VIVE Pro eye problem with SRanipal]

Hi, When launching SRanipal, the icon does not appear in the notification area. tried different versions of SRanipal, beta steam vr, reinstall windows. I'm not good at solving problems like this. Here read similar situations - tried to solve. I will not mind if they literally explain on the fingers how to install sdk and update the steam vr environment. If it makes sense, given that I just wanted to use tracking. Maybe someone knows how to check the performance of the equipment? I tried through aida64 but I don’t even know what the eye tracking device should be called there. If anyone can help I'll be glad.