[anyone know how to contact live support? I made an order and It doesnt show up in my order list.]

On 12/30/2022 at 4:07 AM, laurafinn said:

you need to click support in the top tab.

yes, that's right. follow @laurafinn steps.

[Bluetooth Link communication failed]

On 7/26/2017 at 12:13 AM, Synthesis said:

 

 

The Vive system is composed of about 9 different USB drivers, including Bluetooth, controllers, camera, receivers and audio, among others. Due to different reasons, like software updates, change of connections, system updates or malfunction of a device, the USB drivers might get into conflict and reinstalling them is a good way to get everything back to its working state.

1. Go to SteamVR > Settings > Developer.
2. Click on Remove All SteamVR USB Devices.
3. Once finished, the program will prompt a confirmation of the process.
4. Disconnect the Link box AC Adapter and the Link box USB cable from the computer.
5. Close SteamVR.
6. Connect the AC Adapter back to the Link box and then connect the USB cable directly to the computer to a USB 2.0 port.
7. Open SteamVR and check if all the devices all properly recognized, by going to SteamVR > Settings > USB > Refresh.
   1. These are the default drivers:

Vive Link Box: ·         Hub ·         Hub Controller ·         Bluetooth

Vive Headset: ·         Watchman Board ·         Camera ·         Audio Device ·         Main Board ·         Wireless Receiver 1 ·         Wireless Receiver 2

 

Note: This list includes the drivers of the devices directly connected to the computer by USB, as it is the HMD and Link box. Controllers and Base Stations are connected to the headset through Bluetooth and then to the computer, so these devices are not going to be visible on this list.

Try the steps above and see if that works for you.

Thanks,

-John C

i see that is the best solution for this case, thx synthesis.

[Vive on Mac OS]

Update for 2024, yes you can, Vive today is better 10x for the old version, thx to the Vive team, they really work hard for that.

[Can't get some of the games working.]

try to remove the cache, and reinstall it!! I think will work for you.