guligan Posted July 3, 2017 Share Posted July 3, 2017 Dear HTC , I m an early adopter from you , I have smartphone, Tablet and VIVE ( I bought the when released) After 1 year with my Vive suffering a lot of issues with 208 -which it made me even to buy a new computer- I found out that it was a problem with the cable when I tried one from a friend who bought VIVE recently. I then decided to contact HTC and send the cable, and this is the reply: they say there is mechanical deterioration of the device induced by customer (misuse or improper utilization (Really? what they think I have done with the cable?)), so they want me to pay €100 for the cable to be repaired, or €45 (inspection and logistic fee if I reject the repair quote)... when I can buy a new one myself for €45. This must be a joke. right? Hello, We are contacting you regarding the repair of the product HTC Vive HMD with serial number FA659AB01041, E2E ticket 317258724000123, CTDI repair no 290785HRO. During the repair process our technicians have identified that the repair cannot be completed in warranty due to the following reason: Mechanical Damage - mechanical deterioration of the device induced by customer (misuse or improper utilization) The cost of an out of warranty repair (spare parts + labour and logistic fee) vat included is: 109.8608 EURPlease note that if you reject the quotation you should pay the cost of inspection and logistic fee: 45 EUR Parts lists: OTHER ACCESSORIES - Accessary Cable,TYCO,2299038-1,23,Sealed Bag,Dark Gray,w/o CE Label,USB/DC/HDMI 3-in-1 cable;model name:2299038-1;with label - 73H00611-01P VAT (19%) can be excluded from the repair fee if invoice is issued on a legal entity based in EU that has a valid VAT number. If the invoice is issued on a legal entity, please provide us company name, address, country and VAT Number. If the invoice is issued on an individual, please provide us your ID or passport number. Please let us know if you accept this cost of repair or if we should create invoice only for inspection and logistic fee. If we can help you with other information contact us at firstname.lastname@example.org. Kind regards, CTDI team Link to comment Share on other sites More sharing options...
This topic is now archived and is closed to further replies.