Payment problem

[Soundbleed]

I have the same payment issue with a friend of mine, we can't order anything with a credit card and PayPal redirects us to the order panel, where there is nothing. It is not even loading to the PayPal site, to log in and pay. I contacted the US/Canada support and they weren't helpful at all, suggested that I delete cache and change browser, after that, I send them a screenshot, they even logged on my PC with TeamViewer - the final response was something like "Sorry we couldn't help you, try the community or the EU support" So I'm writing to you guys, is it possible to be a region bug as we both got the Vive from the US, but we are currently both located in Bulgaria. I really wanted to use the Black Friday discounts, can't seem to be able to buy anything, US support couldn't help out, meanwhile, I'm waiting for a reply on EU supports. These are the screenshots of what I see when paying with credit card (1) and PayPal (2) https://imgur.com/a/GLZKr

[HackPerception]

Hi , sorry for the slow reply (due to the holiday weekend in the US). What is the current status of your order and communication with Vive EU? This is likely a region error as the EU and US bundles are slightly different and region specific. 

[Soundbleed]

Well I sent a ticket Ticket:117476824853 and yet I still don't have anu responce or a fix for this.

[PATRICK99]

Hab das gleiche Problem weiß schon wer wie man das beheben kann

[jagibson]

Hello all,

 

If you are ordering outside of the US, you will not be able to order from the US check out flow.

 

For customers in the EU you will need to purchase from www.vive.com/eu

 

Let me know if I misunderstood the situation.

 

Thanks,

JohnG