Unable to redeem Fallout 4 code due to Passport data format mismatch

[garlickBread]

Hi,

 

I just received my HTC Vive bundle (yay!) and I tried to redeem the promotional code for Fallout 4 + Tilt Brush that comes within. However, because I live in Germany, although I am not german, I am prompted to verify my identity using either a new german ID, old german ID, or a "all nationalities" passport data. Problem is, the numbers and latters on my passport do not match the data format expected by the prompt, and I am unable to redeem my code due to this. Any idea how I can verify my identity or redeem my code otherwise?

 

Thanks in advance!

[HackPerception]

 

Hi ,

I'm looking into this. Which country does your passport originate from? 

[HackPerception]

 

Hi ,

I'm looking into this. Which country does your passport originate from? 

[garlickBread]

Hi there,

 

Thanks for helping out. I have a portuguese passport.

[Lighthunter]

Hello,

 

Greetings from Germany.

I have the same problem with a Belgian Passport while living in Germany.

The format of that line in a Belgian Passport is as follows (# represents a number, $ represents a letter)

 

$$######<#BEL#######$#######<<<<<<<<<<<<<<##

 

Thanks for taking care,

Lighthunter

[HackPerception]

 & , 

We are still looking into this as this is a verification specific to this promotion. To be on the safe side, can you PM me the email address that you're using to validate the code to help expedite the verification process? To send a PM, click on your profile avatar in the top right corner of this webpage, click on the envelope icon, and then the blue "new message" button. Thanks! We'll have this squared away asap 

[HackPerception]

 & ,

We believe we've have a solution to this issue. I've shot you both a PM; let us know if it solves your issue :) 

[JuliusKoronci]

It is nice that you have found a solution..maybe sharing with the world wouldn't hurt as I believe most of the world will not have your standard passport format as I have a slovakian and it doesn't work..sorry for the sarcasm :)

[Synthesis]

 

Hi there. The Fallout 4 VR promotional offer ended about half a year ago and is no longer available. This information is outdated.

Thank you,

-John C