brit_orc Posted December 29, 2017 Posted December 29, 2017 Hi My Vive base station isa reporting `Fault 03 (Error 10010) on base station, (red blinking light)`. Could you assist me in explaining what actions I should take to either resolve this issue, or in returning it for repair. thanks in advance. Kev Seal [email protected].
Synthesis Posted December 29, 2017 Posted December 29, 2017 You definitely want to contact our support team and set up an RMA. That will need to be repaired to get it working again. (There's a little rotor with a laser inside that stopped working, prompting that error message.)www.vive.com/eu/support/contactus is the URL assuming you're based in the UK.Thanks, -John C
Matus Posted December 31, 2017 Posted December 31, 2017 Hi, I received today the same error (Fault 03) and one of the base stations is blinking red... I bought HTC VIVE via czech store ALZA (I am from Slovakia), and I just wonder if you are able to help me or if I should go to them first. Thank you
brit_orc Posted January 10, 2018 Author Posted January 10, 2018 Thanks for advice. Used live chat to report my problem,cant thank Hannah enough for her help. Word of advise for anyone going the same route, have your serial numbers ready, these can be found on the original packaging (black vive box and outer cardboard box) and proof of purchase (imvoice) ,if you didnt but directly from Vive. Sent back defective kit with label sent to my email,dropped package off for free pickup by UPS, couldnt believe it when my fixed kit was returned 5 days later! Very very impressed with you customer service HTC!
Synthesis Posted January 11, 2018 Posted January 11, 2018 Definitely go to your retailer first if you didn't buy directly from us and see what they say. That's great! Glad to hear it. Thank you, -John C
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