maddy99 Posted January 26, 2018 Share Posted January 26, 2018 Hey guys, Sorry to drop this here, I know that some VIVE support monitors this forum so was hoping to get a little insight from them if possible. I bought my VIVE towards the end of November. I had a 40 day old base station fail (Fault 03) and RMA'd the device. Since it was sent in on Jan 4th, I believe, I've yet to receive a single update. I've sent emails that received no response, contacted chat support who can't confirm the shipment was even received (UPS says it was), was given a date that the equipment would be returned which has passed and was promised an escalation an update within 24-48 hours, it's now over 72 with another chat attempt and yet another promise with no time frame that I would be contacted. I was originally super-hyped and loved my VIVE, bought a VivePort sub for a year and all that. Was still onboard with the Pro when it was announced but now I'm started to majorly regret my purchase since I have a device that's now basically useless for almost as long as I got to actually use it. If it was within the 30 days, I would just return the whole unit. Any chance someone somewhere can find out what's going on or provide an actual solution for me? Thanks Link to comment Share on other sites More sharing options...
Synthesis Posted January 26, 2018 Share Posted January 26, 2018 Please DM me with your RMA number, Thank you, -John C Link to comment Share on other sites More sharing options...
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