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Physical damage during proper utilization - No warranty


Blaazouille
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Hello,

 

I sent back my vive for an issue with a plastic part used for eye distance (moving the node on side).
On the right side, an inside plastic part broke when I changed the distance view.
CTDI want to charge me for this, but EU  legislation is pretty clear on things like this. Using my vive during 7 month correctly to see something like this happen must be covered by warranty.

They want to charge me 83€ or 45€ if I don't take the repair. What kind of service is that ?
I tried to tell them, but they don't want to hear anything (chat support). Any idea how to handle that ?

 

Picture of the damage (I didn't even know this piece existed before)

 

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