HaitianHeisenberg Posted March 2, 2018 Share Posted March 2, 2018 I too have suffered the Bricked Base Station (BBS) after update. I sent my BBS out for repairs and it has been at HTC since Februry 8, It is now March 2 and after 5 attempts to get a response because the website did not even show that it was received, I was finally able to get an honest person to say that it was picked up for repair on Feb 13 and will not be done until possibly 4 weeks from that. Worst part is I bought the Vive on Christmas, so as of now it has been broken longer that I've owned it. A new base station cost about $130, if I was running a company that sells a product that cost $700 and a piece of equipment that cost $130 broke in one month, I would just replace it to keep the customer happy. I love the product but I am so disappointed in the service. Link to comment Share on other sites More sharing options...
Synthesis Posted March 2, 2018 Share Posted March 2, 2018 Can you send me a PM with your RMA number? I'll see what I can do to help you.Thanks, -John C Link to comment Share on other sites More sharing options...
HaitianHeisenberg Posted March 3, 2018 Author Share Posted March 3, 2018 Hey John I would appreciate anything you can do to help. Ticket #: [personal information removed] Serial #: [personal information removed] Thx Link to comment Share on other sites More sharing options...
3DA Posted March 3, 2018 Share Posted March 3, 2018 Hi HaitianHeisenberg, It also happened to me a long time ago (Base Station Non Functional After Firmware Update), my mistake, apparently I was holding bad buttons at bad time :) It was easy to resolve, there is no need to return/RMA. http://steamcommunity.com/app/358720/discussions/0/385428458171928063/ But maybe it's a different problem. I hope all will be ok. Michal Link to comment Share on other sites More sharing options...
Synthesis Posted March 5, 2018 Share Posted March 5, 2018 Please don't post unique personal information on the public forums! Instead, you can PM them to me and I'll see what I can do to help.Thanks, -John C Link to comment Share on other sites More sharing options...
HaitianHeisenberg Posted March 6, 2018 Author Share Posted March 6, 2018 My bad John did not know that I was doing something bad with those numbers. Any word on what’s happening or should I PM you. Thanks.... Link to comment Share on other sites More sharing options...
HaitianHeisenberg Posted March 22, 2018 Author Share Posted March 22, 2018 This is my follow up post.... Yup I still don't have a working HTC Vive due to a missing Base Station that HTC has now owned longer than I. Don't know about the type of customer service everyone else has been experiencing by mine has been a complete nightmare. If anyone is familiar with my case they are probably shaking their heads right now. Just look at the rest of my post and you will see. I have even been offered a phone call to ensure me that they are going help me out....but instead no one called. We are approaching the end of March and my Base station has been broken since the end of January, and I bought the Vive on Christmas holiday. I will say it again, if it cost a customer $700 to by a product and a part of that product failed in less than one month. It would make sense to replace that $130 item to satisfy the customer. Instead I am left with a "Virtually" useless HTC VIVE....Thanks Link to comment Share on other sites More sharing options...
Synthesis Posted March 22, 2018 Share Posted March 22, 2018 I didn't realize you were still waiting on that repair! I sent you a PM.Thank you, -John C Link to comment Share on other sites More sharing options...
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