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Repair Issues...


jdude0822
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I've been waiting over a week for a response to what the status of my hmd is.  My status was never updated, and my ticket is probably closed by now, yet UPS states that my headset arrived 2 Mondays ago.  What exactly is going on now?

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Please PM me with your RMA number and name and I'll take a look at it. Currently, we're seeing 10-20 business day turn around times for repairs in the US. The tracking tool is not currently integrated with our service center so please do not rely on it to reflect accurately your repair status.

I'll see what I can do to help.

Thanks,

-John C

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