Rczech Posted March 29, 2018 Share Posted March 29, 2018 Ok maybe I can get some answers here and maybe actually get it figured out. I bought your vive got it dl your setup did it all first power on and the left screen doesn't work! So I spend an hour trying to figure out how to get a hold you you guys. Finally fat ahold of someone and a ticket setup told I would receive an email within 24 hrs of a prepaid shipping lable, no email, for a week I go to the support page only to see support offline. Get a hold of you finally 2 days left of the ticket to finally get 2 labels with 2 different tracking numbers with in minutes of each other. Sent in headset and its there. No update with the repair tacking site it has been a month since it was delivered to the repair facility and each time I try to get answers from chat support, they tell me nothing beside they will look into it. They said my ticket is in escalation and prioritized and that I would receive an email with in 24 to 48 hours, what email I have yet to see one. Vive chat and email support is total BS! Tell me why I spent $800 dollars on something that I had to send back as soon as I got it and never got to use it. Completly 100% unsatisfied with all of this Link to comment Share on other sites More sharing options...
Synthesis Posted March 29, 2018 Share Posted March 29, 2018 Please PM me with your RMA number and device Serial Number.Thank you! -John C Link to comment Share on other sites More sharing options...
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