TheOneRed Posted January 2, 2019 Share Posted January 2, 2019 Upon delivery and unpackaging of the product, I found that one of the track pads was out of its housing. It was still attached to the controler via a wire system, but it isn't easily usable in its current state. I would like to know if I need to return this product for a replacement or if it is fixable. I've tried customer support multiples times on multiples days and have been told to email every time, but I have yet to get a reply to any emails. If there is someone out there who can help it would be much apprediated. Link to comment Share on other sites More sharing options...
Synthesis Posted January 2, 2019 Share Posted January 2, 2019 If it's brand new and you're getting a DOA component out of the box, contact the retailer and have it exchanged for a working unit. In general, if you have a broken component, there's not going to be a user-actioned fix for it. If you're outside the return period, send me a PM with details about your purchase.Thanks, -John C Link to comment Share on other sites More sharing options...
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