FGG1 Posted May 2, 2019 Share Posted May 2, 2019 After turning the link box on during step 4 of the installation process, "Connect the headset to the link box", it detects the Display Port but it doesn't detect the USB: there's a looping animation of three dots with the text "Detecting USB connection...". I get a Windows warning saying there was an error installing the USB driver. In Device Manager there's an "unknown USB" with a warning icon, showing "Error code 43". I tried the following: -Connecting the USB cable to different 3.0 USB ports (the blue ones). -Uninstalling everything, rebooting, and installing again. -Updating USB drivers (Windows says they are up-to-date and no update is required). -Waiting for half an hour. Nothing has worked so far. I don't know what to do. Any help would be appreciated. Link to comment Share on other sites More sharing options...
Synthesis Posted May 3, 2019 Share Posted May 3, 2019 The problem would appear to be a USB driver issue. Follow the instructions here and it should let you clear out all the drivers so you can start again. https://support.steampowered.com/kb_article.php?s=99fc613679d414ac10dc0dc9898716eb&ref=2748-WEIK-9562Thank you! -John C Link to comment Share on other sites More sharing options...
FGG1 Posted May 3, 2019 Author Share Posted May 3, 2019 Hello, thanks for your help. I unplugged all the HTC power and USB cables, downloaded USB Deview and removed all drivers that showed VendorID 28de and OBB4. Then I turned off the computer, unplugged it, plugged it back again (I read somehwere that this fixed it for someone) and turned it back on. I plugged the HTC and run the installer again. The problem persists: Unknown USB, error code 43. Link to comment Share on other sites More sharing options...
FGG1 Posted May 7, 2019 Author Share Posted May 7, 2019 Can someone please help? It is unacceptable that such an expensive device won't work and can't install a simple USB driver. Thanks. Link to comment Share on other sites More sharing options...
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