lukkan99 Posted September 30, 2019 Share Posted September 30, 2019 so hade in live chat refuse. denineing warrenty claim on my basestation even tho hade it less then 2 years. by legal granntee. see more here telling i need go tru paid rapir. when fult didnt come form damge. happend while in normal use. aka sitting on my wall. Link to comment Share on other sites More sharing options...
lukkan99 Posted October 2, 2019 Author Share Posted October 2, 2019 want add it starting to fail sitting on my wall. in normal use case. never droped it or miss handled it. ether it been vive box or on my wall. Link to comment Share on other sites More sharing options...
GCD Posted October 5, 2019 Share Posted October 5, 2019 (edited) I assume you are in the UK/EU so contact your local trading standards office, they will sort this out for you......rememeber to have your recipt details at hand as they will require them. Edited October 5, 2019 by GCD Link to comment Share on other sites More sharing options...
lukkan99 Posted October 6, 2019 Author Share Posted October 6, 2019 On 10/5/2019 at 12:17 PM, GCD said: I assume you are in the UK/EU so contact your local trading standards office, they will sort this out for you......rememeber to have your recipt details at hand as they will require them. i have filed a complaint. i looking at legal option. but plan try take chat support one more time first. Link to comment Share on other sites More sharing options...
GCD Posted October 9, 2019 Share Posted October 9, 2019 Good stuff, they should get onto HTC and there is no way they can refuse the standard 2 year UK/EU warrenty, so i suspect your next talk with them will be very good. 😉 Good luck. Link to comment Share on other sites More sharing options...
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