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Having an issue with my account and order


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Hello!

So I have tried to call and heard on the automated message that there is no phone support currently. And this is the only place that I have been able to get a hold of anyone. 

I placed an order for a 2.0 base station yesterday.. I cannot check the status of said base station because for some reason it decided to use the paypal email that I used for payment for the order. Instead of my Vive email address. And since that email address that they used does not have an account on Vive... It says the order # is wrong or the password is incorrect whenever I try and check the status.

Any help with this issue would be greatly appreciated! Thanks!

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it can take 36 hours to actually come through the system to be checked that way, I had the same problem ordering sunday morning, by monday afternoon I could log in and I got my stuff delivered tuesday. Frustrating? Sure. A problem? not really 🙂

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