Antonio. Posted July 7, 2021 Share Posted July 7, 2021 While I'd rather not mark the entire story - here's the gist of it. Support refuses to repair my faulty cosmos - my 3rd one - 2nd repair model. They claim my warranty is over, but yet they will not provide proof nor tell me where I can find my registration info that suddenly disappeared. Did I mention that I've been in contact with I believe 6 different support reps that can't do their jobs? Asking the same questions I had just answered and replied to, yet I get a new person trying to help me disregarding previous emails, attachments and questions that were given and answered. They claim my warranty ended during this support process, so I suppose it makes sense that they were purposely trying to drag out my warranty end date to avoid replacing yet another faulty Cosmos Headset. Looking into legal action for a possible class action lawsuit. I have a phone call with a lawyer on Monday and she is asking that I try to find more people who have been screwed over by HTC support. I'm looking to take this as far as I can and am going at HTC as hard as can for their nonsense. Please send me a PM here if you are interested in trying to see if we can hold HTC accountable for their junk product, poor business practices and terrible support team. Mayra M. Lucas M. Rafael M. Jerson C. David G. Diego A. Do I really need 6 different support reps asking the same questions? Ignoring attachments? Ignoring the support ticket? Ignoring almost every thing I say? Seems like no one wants to do their jobs and I'm calling all of them out on it. I HAVE HAD IT. Link to comment Share on other sites More sharing options...
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