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I do not agree entirely with you. What you're saying would be more appropriate for a case where, a lot of people are complaining about, their Vive were too heavy or too uncomfortable or some other thing that is just the way it is. In this case is about a problem which has nothing to do with some of the negatives that is known. ( By negatives I don't point out something in particular, as I'm quite happy with my Vive overall, but you know people always find something to complain about). So, we are dealing with a problem which ruins the whole purpose of our gadget. And when you see that a lot of people response in this forum + eventually others who for some reason or another are looking for their answers somewhere else... you know how the things are going.
I'm not considering myself for one of the angry type, that are threathening or something, I just plead to HTC to escalate this issue loud enough so we could get our problem solved. Personally I believe that HTC are not in the VR bis. for just a year or so, they are one of the settlers of the foundation of the VR industry and they are here to stay. That's why they should not see things like: "well only few unhappy customers having this problem, but you know what ... we have a million happy ones, so why bother?".
In general I understand what was your point Martin, but I just think that's not the case you're talking about. I still don't regret my purchase even having this issue for quite some time and right now is close ot unusable, but I believe that somehow HTC will figure that out.