Aidarpro

Hi ! Echeva has written: "After one month without getting the time to do any test, I have found 50 minutes free time and played with the vibe. This time I used air conditioner, my room was at 25C. I measured temp on the front exterior side of the headset with a laser termometer. The hotest areas were surrounding the camera. The closest ir sensors were the ones some people said that were the first to fail. Almost inmediately they reached 35.8C, but kept constant temperatureduring gameplay. I had no greys during those 50 minutes. I went out steamVR and left the headset connected to the computer, but stand-by. I increased room temp to 28C and went out my home. Three hours later I returned. The headset was still at 35.8C. So, it was stand by, room temp was 3 degrees more, but headset temperature was almost constant." Could you make simmilar test with HMD withou grey screen?

, thanks for report of test. But, i think 50 minutes is not enought. It would be interesting to know, if get temperature when appeare grey screen. Equivalent temperature of HMD when you playing and when steamVR is off - like my HMD. HTC staff, please, could you answer: What is reason of heating of HMD when it isn't working?

I think, grey screen appear when temperature of hmd reach to certain level and sensors recieve reflected ir rays. First time it is in little area and With time when temperature reach higher level, area of grey screen to grow. But it my assumption, unconfirmed. Vive staff, i can show you my testing by skype (you could ask to me to make different action for the test).

Hi ! This is a good test, what we need! Dear HTC , it is very interesting, working properly Vives (without gray flashing) do they reach the same temperatures? Please check it with properly Vaives (without gray flashing).

you have answer!

@jagibson I've bought In my city (Almaty, Kazakhstan) store "Technodom": https://www.technodom.kz/search?text=vive&searchCategory=all. Supplier of Vive "Orion-Tech.kz" (http://htc-store.kz/), them office in my city. "MARVEL COMPUTER SOLUTIONS LIMITED" delivers for Orion-Tech.kz

, Thanks for your answer. I think that Dave0590 tests Indicates the cause of the hardware of HMD. And i has concluded that my HMD is defective:smileysad: , what then offers me the HTC? Can you (HTC) replacement my HMD?

, BIG thanks for your test and report! It's very interesting informations for me. Can you say that you used only headset or a whole kit (base stations, cables and link box) in your friend's house?

Synthesis, why are you (HTC staff) ignoring my quation "HTC, what news? Something have you done for solved or searching it?"? Besides, I'm not the only one asking this question. I guess I can tell WE in sorrow from the fact that we do not get a report from you. And we have the impression that the HTC team does nothing to resolve this issue. If this is not the case, then why do not you write what's going on in your labs, why do not you ask us to help you by test, because we have a suitable HMD for this? Ask me if you need data. I can send you a video, photo and other data. Let's work together!

Outpost, Thank you, for your post. It's very valuable information! What are you going to do with Faulty vive?

HTC, what news? Something have you done for solved or searching it?

I did not say that with air conditioning 35 C. With AC about 25 C.

Alubakibg, Yes, the conditions were similar ~ 35C. I'm more inclined to the fact that the temperature of the HMD itself has a big impact on the problem. I think that the ambient temperature has little effect.

I covered 2 IR sensors on HMD and playing for 2 hours without grey screen. Usualy i playing about 20-40 min then appear grey screen. Covered sensors:

If you don't understand my text, plaease ask! So, HMD Serial and date of purchase: S/N: FA6ANJJ01123 2016/10 Grey Screen: does it flicker or stay solid grey? The first 20-40 minutes all works fine, and then grey screen appear when HMD directed to certain side. If I keep watching to “certain side” it will be stay solid grey. If I turn quick my head (HMD) through “certain side” then it will be flick for a littlebit time. Temperature of room ~35 C Temperature of surface of HMD (near camera) ~40 C when it plugged more then hour to AC. When problem began (more or less): From the date of purchase (25.05.2017) Your location: At home. Almaty city, Kazakhstan. OS Version: Windows 10 pro Version 1703 Buit 15063.332 Computer Make/Model or Motherboard if homebuilt: Motherboard: Gigabyte GA-Z87X-UD3H CPU: QuadCore Intel Core i7-4770K, 3900 MHz (39 x 100) RAM: 16 Gb Networking or other cards plugged in to motherboard: Intel® Ethernet Connection I217-V Graphics Card: NVIDIA GeForce GTX 1080 (driver nVIDIA ForceWare 382.53) General Computing Environment and Set up: One monitor by DVI, usb mouse, usb keyboard, usb headphone Steam Version: public release (I used BETA version for try to solve issue) VR Home Beta enabled/disabled: disabled Viveport installed/not installed: Not installed Oculus or revive or other VR environment installed: Now Oculus and revive was installed, but I tested without Oculus or revive – doesn’t help. Photo of the room your vive is in: views from both lighthouses: *Objects marked in blue on the pictures were covered while using the Vive https://cs540107.userapi.com/c638718/v638718273/4e2c6/AMNtMri1Z4Q.jpg https://cs540107.userapi.com/c638718/v638718273/4e2cf/qPRFEsAtCuQ.jpg video demo: If you have any question - plaeas, welcome.

Why my message was deleted?

If you don't understand my text, plaease ask. HMD Serial and date of purchase: S/N: FA6ANJJ01123 2016/10 Grey Screen: does it flicker or stay solid grey? The first 20-40 minutes all works fine, and then appear grey flashing when HMD directed to certain side. If I keep watching to “certain side” it will be stay solid grey. If I turn quick my head (HMD) through “certain side” then it will be flick for a littlebit time. When problem began (more or less): From the date of purchase (25.05.2017) Your location: At home. Almaty city, Kazakhstan. OS Version: Windows 10 pro Version 1703 Buit 15063.332 Computer Make/Model or Motherboard if homebuilt: Motherboard: Gigabyte GA-Z87X-UD3H CPU: QuadCore Intel Core i7-4770K, 3900 MHz (39 x 100) RAM: 16 Gb Networking or other cards plugged in to motherboard: Intel® Ethernet Connection I217-V Graphics Card: NVIDIA GeForce GTX 1080 (driver nVIDIA ForceWare 382.53) General Computing Environment and Set up: One monitor by DVI, usb mouse, usb keyboard, usb headphone Steam Version: public release (I used BETA version for try to solve issue) VR Home Beta enabled/disabled: disabled Viveport installed/not installed: Not installed Oculus or revive or other VR environment installed: Now Oculus and revive was installed, but I tested without Oculus or revive – doesn’t help. Photo of the room: views from both lighthouses: *Objects marked in blue on the pictures were covered while using the Vive

If you don't understand my text, plaease ask. HMD Serial and date of purchase: S/N: FA6ANJJ01123 2016/10 Grey Screen: does it flicker or stay solid grey? The first 20-40 minutes all works fine. Then gray flashes appear when HMD directed to certain side. If I keep watching to “certain side” it will be stay solid grey. If I turn quick my head (HMD) through “certain side” then it will be flick for a littlebit time. When problem began (more or less): From the date of purchase (25.05.2017) Your location: At home. Almaty city, Kazakhstan. OS Version: Windows 10 pro Version 1703 Buit 15063.332 Computer Make/Model or Motherboard if homebuilt: Motherboard: Gigabyte GA-Z87X-UD3H CPU: QuadCore Intel Core i7-4770K, 3900 MHz (39 x 100) RAM: 16 Gb Networking or other cards plugged in to motherboard: Intel® Ethernet Connection I217-V Graphics Card: NVIDIA GeForce GTX 1080 (driver nVIDIA ForceWare 382.53) General Computing Environment and Set up: One monitor by DVI, usb mouse, usb keyboard, usb headphone Steam Version: public release (I used BETA version for try to solve issue) VR Home Beta enabled/disabled: disabled Viveport installed/not installed: Not installed Oculus or revive or other VR environment installed: Now Oculus and revive was installed, but I tested without Oculus or revive – doesn’t help. Photo of the room your vive is in: views from both lighthouses: *Objects marked in blue on the pictures were covered while using the Vive If you have additional qustions - welcome.

Today I will tring to make report for all position of your list. I like that conversation on this way.

I also think that the idea with a teamviewer is good. Dear HTC, could you connect to our PC and get data for analys of issue?

Vildan, in your post all links except the first have a solution and I think they have a problem of another kind (they do not mention about time (5,10,20... min) before the appearance of gray flashes). Only first link (by iDan_UK) is simmilar to my/our issue and it not solved.

Dear, HTC, How long do you working for this issue? After 5 month you haven't solved problem of IDan_UK? (https://community.viveport.com/t5/Technical-Support/Grey-screen-cut-out-after-about-5-mins/m-p/6396) Why you can't go to one of our homes and have Investigate this problem? We are spending very lot a time and we are nervous. Sorry, but i don't see your aspiration for solve this issue!

Thanks for your test report. My issue is absolutly similar. Could you take a photo from HMD while you keep grey screen (for understanding what see by HMD (recommended wide view))?

JustJabba, very waiting fot your resultate.

Welcome to family! We have the same symptoms.