@VibrantNebula Thank you so much for your reply! I have been in contact with the enterprise team over the past month. There are many variables and I'm sure they are busy, therefore, I have not been able to get a straight answer from them. Your response does make a lot of sense and explains the randomness we see in connection and tracking. To clarify, the maximum number of systems we have in our current location is 14. We are opening a second location with 7 systems in just a few weeks and another with 6 in just a couple months. We do have other peripheral devices that run off WiFi (speakers, lighting, etc). I have been told those are running off 5GHz, though I am going to confirm tomorrow. BT has been disabled on each PC. We have a tracking puck and webcam that connect via USB to PC.
It sounds like I need to do as you suggest and eliminate as many devices operating over BT and determine if 2.4GHz Wifi is enabled. It will be interesting to see if there is anything we can do to improve the environment. I will post any significant findings for other's reference if I find anything.
Thanks,