BDHiccup

Troubleshooting steps for the Wireless Adapter I just spend about 2 hours chatting with support trying to get a "Headset not detected" error fixed on my machine. Sadly, it did not work for me - I'm waiting on a replacement now - but here's a list of things they tried. Hopefully, one of these might work for you - at a minimum, you'll be able to link to this post and say "I already tried everything here" when you start the chat. Between each of these steps, restart both the VIVE Wireless software and the SteamVR software. Re-pair the wireless adapter In the settings of the VIVE Wireless software, there is an option for "Pair new headset". If you pair an already paired headset again, this will re-pair the headset. Unplug your headset from the wireless adapter, and plug it into the old link box. Verify that SteamVR recognizes the headset. Once it does, reconnect the wireless box, and verify you get the same error message. * If it doesn't, this is either an issue with your VR setup, or with the short cable you were provided - try swapping the short cable for the longer one and see if that helps. If it does, you've got a faulty cable; if not, fix your setup so that it works without the wireless adapter, then come back to this guide and see if the wireless is now "magically" fixed as well. Check every connection in the headset. Unplug it, and plug it back in. Ensure your internal PCIe card is installed in a x1 slot. If it's in an x4 slot, it may not work correctly - try moving it if at all possible, or even moving it to a different x1 slot if you have multiple spare ones. Ensure the Wireless Link Box cable is securely connected and screwed all the way into the PCIe card. Ensure that the Wireless Receiver has a clear line of sight to the Wireless Link Box. If you're seeing 4 full bars of signal in the VIVE Wireless program, and you can cause that signal to drop by standing between the Link Box and Receiver, then this isn't the issue. (If blocking the signal doesn't cause the bars to decrease, either you actually have 0 bars of signal and don't realize it, or something very weird is going on. Note that the Wireless Link Box is directional - point the clear part that looks like the front of the lighthouses towards the space where your headset is, and ensure there's nothing blocking the front of it.) Update your graphics drivers, and reboot your machine. Unplug your WIRED Link Box from your PC, uninstall all the USB drivers in the Developer section of SteamVR, reboot your machine, then reconnect the WIRED Link box, which will cause a driver reinstallation. Connect your headset to the wired link box again, as this may cause more USB drivers to install; once it's done, disconnect it from the wired box, and connect it to the wireless adapter again. If you've gotten this far and haven't had any luck, contact support, your probably have a DOA unit. Good luck to all you folks - may you have better luck than I did!