RLG

I've decided to delete my last post, thanks entirely to the US support team. They have made me feel like a valued customer and not a ticket number. They offered solutions whereas most companies and their support teams read from scripts. I really appreciate this. It proves there’s something special about VIVE. A big thanks to John G (VIVE Social) for being so supportive. Many other companies could learn a lot from such a human response to an unfortunate situation. The support team at VIVE have recharged my creative batteries and I’m once again excited about the future of VR with VIVE leading the way. Thanks again, now back to building that time machine

It's worth waiting for the US support reply.. even if I get them at 2 in the morning. Very impressed - Thanks John G (VIVE Social)

might be better for everyone to see the front side of the HMD. This might be a better angle..

The young girl was fine although I was later told she went home crying as she was upset with braking it. I've spoken with the teacher to stress that she wasn't to blame. The teacher and pupils were a little confused to why it broke too... As you can see, there is no scratch or dings... it would be helpful if there was so I could see where the HMD made contact. she did have her glasses on... could that have had an added effect to this freak shatter? her glasses were fine though, no damage to them either... as I said she wasn't hurt, just explained the screen was flashing... Thanks for the PM I'll email them now with the info you've suggested.

Thanks for your reply. It was a 16 year old girl who walked into the stand, as shown in the earlier photo. She just describe the screen flashing.. I took a look, and as I took it off her head I could hear what sounded like sand in the HMD.. looking through the lens I could see a shattered screen. As you can see its the left eye.. and also from a photo of the HMD, taken today.. there is no damage to the front.. she must have hit it at just the wrong angle or something.. just really odd.n.. but as I said nothing on the front to suggest anything really...

So I was testing my VR project at my local school and the 6th pupil to use the device walked into a camera light pole... this shattered one screen inside.. not a mark on the outside.. anyway I was just wondering if anyone has had a screen replaced and how much it cost? I'm wondering if it would be just better to just get a new HMD... anyway here is a picture of the pole.. might help others understand how delicate the HMDs are with the VIVE Pro.. So anyone here pay for a replacement screen? and how much it cost and how long did it take before you got it back. Thanks