[Half Life: Alyx Redemption Code Issue]

3 hours ago, VibrantNebula said:

@MrOsuG - Are you using vive.com/code? I am PM'ing you an additional support line you can contact

Thanks for the heads-up, and yes, I am using vive.com/code.

[Half Life: Alyx Redemption Code Issue]

Hey there,

I recently bought 2 HTC Vive Cosmos Elite and it came with 2 Codes in the box which I redeemed at vive.com/code.

Now I have a bit of a Problem, as I could only choose between Alyx and 6 months of Viveport Infinity. I chose Viveport, and then the option to redeem Alyx just never came up again, and the website says my codes are invalid. The viveport code worked just fine.

I even went to the page where you can see your redeemed codes but all I can see is the viveport code I already used. This is a bummer because the Terms and Condition clearly state that I get BOTH codes, one for Viveport and one for Alyx.

I already did a Live Chat with support but to no avail, they just told me to redeem my code on Steam and they wouldnt understand I never got my codes.

Does anyone else have this Problem? I'm really disappointed how all of this is handled, because at the moment no one is able to help me.