JPalmer8
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Posts posted by JPalmer8
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@Corvus Correct, I have admin rights on the PC and have been running the runtime as an admin.
I just ran the runtime again as an admin, and the robot eyes turned orange and a USB icon showed up called "EyeChip". However, the USB icon disappeared automatically a few seconds later, I heard a Windows disconnecting sound, and then the robot eyes turned black. I then tried saving the Pack Log and it did not save again.
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@Corvus I am currently running Version 1.1.2.0. I just uninstalled and reinstalled the runtime (still Version 1.1.2.0) but the Pack Log is not saving properly.
Also, the Eye Camera Version is: 1.88.0-810667 if that is helpful at all.
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Thanks for the reply @Corvus
I have tried selecting several different folder destinations to save the Pack Log, but it still does not save to my computer.
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Hello @Tony PH Lin
Thank you for the suggestion! I am just having difficulty saving the Pack Log.
I right-click on the SR_RunTime Icon and select the "Pack Log" option as you suggested.
After I select where to save the Pack Log, I get a message saying "Save Completed". However, the file is never generated.
I have tried searching my computer for the "ViveSR_Log" but cannot find the file anywhere.
Have you encountered this error before or have any suggestions?
Thanks again :)
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@Corvus Thanks for the reply! I am not able to interact with the eye calibration button. I hover over the button and click on the controller but there is no response. I also have a similar issue to the original post by @River123 with the robot eyes on SR_Runtime starting off as red and then becoming blank after a few seconds.
I also tried running SR_Runtime as an administrator and running the eye calibration manually as an administrator with no success.
I do not have access to the computer at the moment, but I know the system specs are compatible with the HTC Vive Pro Eye.
I am planning on contacting the manufacturer later this week to see if this is actually a hardware issue. I will keep everyone updated as I work through this issue. Thanks again for the help so far; I really appreciate any help I can get since I have been struggling with this issue for a while now.
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Hi everyone. I'm having the same issue. Tried all the steps in the eye calibration troubleshooting thread from the link above. Are there any updates with this bug? @Corvus
Vive Pro Eye Dashboard Button Not Displaying or Working Properly (Eye Calibration)
in VIVE Eye and Facial Tracking SDK
Posted
@Corvus Thank you for your help. I will look into that troubleshooting thread to see if any of those proposed solutions work, and I will post updates here if anything works.