[Black Screen]

What is the best way to get customer service from HTC?

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.....Bueller........

[Black Screen]

I have spent so many frustrating hours trying to get this to work!

- My headset display is black

- My mirror shows the sensors are all working and detecting movement and location

- Green light on my headset

- Im on 64 bit Win10

Things I have tried

- Updating all Vive drivers and firmware

- Updating my GTX 1660 ti drivers

- New high quality/high speed HDMI cable

- Running new HDMI past hub directly to video card

- Im running a basic monitor and a Cintiq. Removing one of them and just running one monitor.

- Trying every other suggestion I can find on the internet.

 

When I look at my Nvidia control panel I can see my 2 monitors but I dont see the Vive. I dont know if this is normal since I have only looked after my headset stopped working. Please Help

[Headset Display Disconnected]

I have seen this problem described a number of different ways. What I keep seeing is;

User - Im having a black screen while the mirror shows my headset is otherwise working

Response - Try X,Y,Z

User - Still doesnt work

Response - nothing/crickets

 

I sure would love to use my Vive...