AmazingTechVR

I fixed it by selling off my VP2. Good luck.

A lot of people have issues with ghost images, vertical or horizontal lines. It's a common thing that happens, if you get it again and you probably will then leave it on for a few hours and move the HMD around, eventually those lines fade away. Honestly it's such a bad defect. I had to change my Vive Pro 2 and it fixed ALL the issues I had in this massive thread... I have now just sold my Vive Pro 2 and unsintalled the Vive software. I went from Vive to Vive Pro 2, but that was the last of HTC for me.

I had 2 emails from support stating they will action the refund and this email too... VIVE eStore <estore@vive.com> Tue 14/12/2021 03:03 Dear , Sorry you didn't get an ideal VR experience with VIVE. We have generated a refund for your order #(VPA00....) Note that if you haven't request it, this refund might be due to a failure to deliver your shipment. Please allow 5-7 business days for your refund to appear in your account. Order's Reference number: VPA00.... Order Date: May 12, 2021 Items Qty Price Subtotal £719.00 Shipping Fee £0.00 Handling Fee £0.00 Discount (VCON-######) -£60.00 Grand Total (Incl. Tax) £659.00 Vive Pro 2 Headset Pre Order 1 £719.00

Dec 14, 2021, 22:27 GMT+8 Dear , Good Day, Thank you for contacting HTC Vive Support. We do understand your situation and frustration and apology for any inconvenience that has happened. Please note that we have received a feedback that we tried to issue the refund from our end, however the system refused as the order exceeded the refund time limit and the only available option to get the refund is through PayPal. So please try to contact PayPal to request the refund from them. Kindly also note that unfortunately, we will not be able to proceed with the replacement option. However, if you want, you can place a new order for the headset. At the moment, we do not have offers for the Vive Pro2 headset, however you can check our Christmas offers for some of our products from this link: https://www.vive.com/uk/promo-2021-christmas/ Best regards, VIVE Technical Support

@C.T. I received 3 emails from HTC support stating I will get a refund, the official email stating 5-7 working days. I have now been told that I cannot get a refund because it has exceeded the timeframe. I also cannot get a replacement. I was told to open a claim with PayPal, but that has exceeded the 180 day timeframe from the original pre-order date back in May. HTC said they cannot refund me, cannot replace the item and PayPal cannot refund me. HTC has already claimed the loss from UPS when it was lost in transit somewhere in Romania. HTC owes me £659 This is the last thing I needed after all of this. Can someone please get someone senior at HTC to assist with this complete mess?

I was told I was going to get a refund and now I've been told I cannot get a refund... fking HTC... off to PayPal to claim it.

@C.T. UPDATE: As there are no alternative VR headsets with 5K at this price range, I found 4 HTC Vive Pro 2's on Ebay. The seller got them for his business, but only 2 were used. I received 1 today, still fresh new smell, no hair or dust on it and stickers on the lenses. It didn't seem used at all. After plugging it in. ALL of my issues have gone. The cameras are working, no dead pixels, no audio buzzing, no display glitches, no ghosting. Every single problem gone. All HTC had to do was send me a NEW replacement and not a dusty refurb one off their shelf. This proves all along, my 1st headset was definitely faulty with display ghosting & glitches/audio buzzing/cameras not working. Then the "new" replacement they sent me from repairs (covered in dust/hair) was a refurb and cameras were not working/dead pixel etc. The bonus is, I got this £200 cheaper and it's working perfectly.

All the issues I had with the Vive Pro 2 over 6 months... put yourself in my shoes having to do all of this troubleshooting, back and forth. This is just absurd.

What an absolute shit show this has been. 6 months of troubleshooting and 4 returns for my Vive Pro 2 to the repair centre... then it was lost. Nobody would just replace it with a new working Vive Pro 2. What did I get out of this? My money back and now I'm left with other HTC equipment that I cannot use. Email from support... I'm getting a refund. I have my Vive Wireless, 4x basestations, 2 Index controllers and vrtube gunstock, all of which I have no VR headset for. Why could nobody have just sent me a new replacement? I wasted 6 months on this. Sorry you didn't get an ideal VR experience with VIVE. We have generated a refund for your order #(VPA00.....) Note that if you haven't request it, this refund might be due to a failure to deliver your shipment. Please allow 5-7 business days for your refund to appear in your account. Order's Reference number: VPA00.... Order Date: May 12, 2021

I thought I would refresh the UPS tracking page. It seems HTC's claim to UPS has been approved, that confirms it hasn't been found. Not heard back from support yet via email. Do I get a brand new one in a commercial box? Not from a dusty shelf in HTC Romania repair centre? Or do we just refund after all of this effort?

Hi @C.T. Support are telling me via email that I need to wait until they can locate the lost Vive Pro 2. I have replied to them via email and requesting a full refund. I am not going to wait for this any longer, it has been 6 months trying to get a working Vive Pro 2. I wish to request a full refund for what I purchased in June. I have been extremely patient, now my Vive Pro 2 has been lost because it was sent back a FOURTH time to Romania. I have spent many months troubleshooting, reinstalling Windows/SteamVR/Vive Console, checking settings on different PCs. I will not be bothering with HTC devices again in the future. Thank you.

As this is the 4th time sending this HTC Vive Pro 2 back to Romania, can someone please send me a NEW Vive Pro 2? I have been dealing with lots of problems with this headset since June. That is 6 months with something not working correctly. I would like a new one sent to me in a sealed, commercial box... not from HTC Romania repairs in bubble wrap with hair & dust all over it please. A new one as if I just purchased it back in June in a proper box. I think this is the least HTC can do for me now after dealing with this for 6 months.

@C.T. Well, there goes my Vive Pro 2. I thought it was taking longer than expected. I just refreshed the UPS page and found this. This is the 4th time it went back to HTC Romania, each time I crossed fingers it would reach its destination. Looks like we have a lost Vive Pro 2, that will make someone's Christmas very special.

oops I lied, not delivered yet. That was the old reference number I tracked when it came back to me. Sitll in transit somewhere between UK and Romania.

UPS have delivered the VIve Pro 2 today at HTC Romania for the 4th time. Three things I wrote on the letter and placed it in the box, hopefully they will observe and remedy... 1/ Pass-through cameras are not working within Steam VR, but they work via 3rd party software. HTC forum staff had to send me a testconfig.json file to make the cameras work. 2/ The System button on the side of the headset, single press shows SteamVR library. Double press doesn’t show Room View. It will only show room view if I use the controller and select the room view icon in SteamVR. When I have done this, the double press on the headset works. 3/ There is a bright green stuck / dead pixel in the right display. It’s in the bottom left corner towards the nose.