[How long does it take to get a confirmation email?]

Hi , 

 

Have you received your confirmation email? It should have come through pretty quick after placing your order. If not, let me know and I'll shoot you a PM. 

 

Thanks!

[Choppy Preformance with Wirless Adapter]

Quick note , We didn't delete your post. It looked like a link or two in your posts tripped the spam filter. Unless something is breaking forum rules or includes personal information for a member, we won't usually delete posts. 

[Ausweis-ID]

Hey everyone, 

 

If you are having an issue with ID verification, please send an email to store@viveport.com so we can look into it. Thank you!

 

 

[Ausweis-ID]

Hi everyone, 

 

So we can futher help you, if you are having an issue with ID verification and aren't already talking to our Customer Care team, please send an email to store@viveport.com so we can check this issue out. Thank you.

[Wireless adapter incompatible with RYZEN cpus]

Hey everyone!

 

We are going to go ahead and close this thread now that we have made an official announcement that can be found here.

 

Please continue all conversation there. 

[Update on Vive Wireless Adpater]

We have seen and are actively looking into multiple reports of Ryzen incompatibility with Vive Wireless Adapter. Our current data shows this is occurring with a subset of Ryzen-based PCs. Our investigation will take time as we are working with multiple component manufacturers to identify the root cause.

 

We will update the community as we learn more.

 

In the near term, we are updating our specifications to show that certain Ryzen PCs have a compatibility issue.

In addition, starting, 11/19, our customer service agents will honor Ryzen-related returns from our retail partners and vive.com outside of typical return windows. Please see instructions below.

Thank you for your patience as we continue to investigate the issue.

Customer Return Process

For refund eligibility and processing please get in touch with our Customer Support team by emailing vive_care@vive.com. You will get a response with instructions and next steps within one business day.  To ensure proper processing we will request the following:

• Proof of Purchase (your vive.com order number or your retailer invoice)
• Validation of AMD equipment (our CSR reps will walk you through the steps for these requirements)

Once the validation step is complete we will provide you with a shipping label with instructions to return your wireless adapter. Once the unit is confirmed received we will process the refund and notify customers of the completed process.

[Wireless adapter incompatible with RYZEN cpus]

While you are free to comment on the topic at hand, posting memes with profanity included isn't permitted on the forums. We want you to feel free to express yourself whether it is positive, negative, or contructive. If you do have concerns and feel that it might get heated or needs to be heard directly, please feel free to message me. We can chat about it. 

 

If you are offering feedback or a concern over a hardward or software issue, please express it in a way that can be productive and constructive. 

 

And yes, we are keeping an eye on this thread as well as the feedback for it. We will most definitely update you all when information comes across our desk. 

 

 

[Missing headset screw]

 

I've sent you a DM.

[Viveport FAQ: Do I have to install Steam?]

This post has been moved. Follow the link to the new location. Thanks!

[Vive Wireless Battery compatibility]

Hey everyone,

 

Remember, when it comes to battery packs, our warranty only covers the HTC official battery. If for some reason your 3rd party battery damages your wireless adapter or HMD, it won't be covered for repair or replacement. 

 

If you are in need of a second battery, you can purchase one here in our store. 

 

Thanks.

[Wireless Adapter - Power Bank not charging]

Hey 

 

As we've mentioned, any QC 3.0 charger will work to charge up your battery. 

 

Also, with all of the numerous batteries out there available on the market, it is tough to test them all and make a proper recommendation. One might work where another wouldn't. If a 3rd party battery damages your adapter or HMD, this isn't covered under your warranty. This is one of the reasons why we recommend using the HTC provided battery.

 

I've sent you a reply to your PM. Please read the most recent. Thank you.

[Wireless Adapter - Power Bank not charging]

Hey , 

I'm going to send you a PM here in just a second. 

[Viveport titles now support Oculus Rift! Here's how to get started.]

 

Welcome to Viveport, Oculus Rift users! As the topic says, Viveport titles now run on Oculus Rift. You'll be able to easily find all sorts of titles in the Viveport store for your device. To get started, check out our "How To" blog post with all of the information to get yourself up and running. 

 

Feel free to ask questions, look for game recommendations, and hang out in general with us. If you haven't already, please check out our blog for more information on Oculus Rift compatibility and what you can experience on Viveport.