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The HTC Vive is a virtual reality headset developed by HTC and Valve Corporation

solved

It can be quite frustrating when your VR headset's controllers suddenly stop tracking properly. There are several potential reasons why this might happen, ranging from simple issues like low battery power to more complex problems with the hardware or software.

If you're having trouble with an order and it's not showing up in your order list, the best course of action is usually to contact customer support directly. Look for a "Contact Us" or "Help" section on the website or app where you made the purchase. There should be options for live chat, email, or phone support. If you can't find it, try searching the website or app for terms like "customer support," "help," or "contact." If all else fails, you can try reaching out to the company through their social media channels.