Gildahl Posted August 11, 2021 Share Posted August 11, 2021 If you are experiencing the vertical line issue, could you try something... Switch your headset into Performance mode (2448x1224, 120Hz) and use it for a while. I'd say, at least 10 to 15 minutes. After that, return to your normal resolution mode. Do you see a difference? Link to comment Share on other sites More sharing options...
GAMEDRIX Posted August 11, 2021 Share Posted August 11, 2021 Do you still have those even after replacing the headset ??? Link to comment Share on other sites More sharing options...
Gildahl Posted August 11, 2021 Author Share Posted August 11, 2021 Yes, unfortunately, the vertical lines when moving my head have returned on my new unit. Seemed to have happened after I moved the slider to join the Beta and new software was installed, but cannot say with certainty that that was the cause since switching back had no effect. This time the lines seem more like white lines than black ones, but either way, I reported the issue to HTC and they responded quite quickly with things for me to try. One of these was to see if the problem was visible at other resolutions. I normally use Ultra resolution, so I tried all the others. The vertical lines continued to be just as stark until I got down to Performance mode, where they seemed to be less intense. That was interesting, but not very useful for obvious reasons; however, when I returned to Ultra mode the vertical lines seemed a bit less severe. So on a hunch, I went back to Performance mode and used it for about 10-15 minutes. Over this time the vertical lines seemed to slowly fade even more, and when I eventually returned to Ultra mode, the lines were now substantially reduced to the point of being almost acceptable. This was last night, and I need to play with this some more, but naturally, I'd be very interested in whether any other users having this issue can duplicate this observation. Link to comment Share on other sites More sharing options...
GAMEDRIX Posted August 17, 2021 Share Posted August 17, 2021 (edited) The vertical lines is not the problem, customer and technical services are unfortunately, I'm sorry you are on the same boat. Edited August 17, 2021 by GAMEDRIX Link to comment Share on other sites More sharing options...
Gildahl Posted August 17, 2021 Author Share Posted August 17, 2021 Yeah, kind of agree. Support has been very responsive, but its all "try a bunch of things" scattershot type assistance with nothing that gives me confidence that they know how to address this specific issue. I should mention that my use of Performance mode above turned out to be a very temporary, and any improvement it offered was gone the next day. Link to comment Share on other sites More sharing options...
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