base station v1 connection failure

[bst]

Hello, I have an issue that 1 of 2 base stationg stopped working, its recognizeble in base station power management, but says "connection failure. click refresh to try again"

I've tried to reset firmware but didnt help. idk what can I do, searched alot but no solution 

[bst]

its green light on it, but when I enable only this one, its grey in steamvr 😞

[HackPerception]

@bst 1.0 or 2.0 stations? What do you mean by when you enable "only this one". Generally - SteamVR should be giving you some specific error messages if the station is broken.

If 1.0, try unplugging the good station, and try the station while it's set to mode A and see if you can get tracking out of it.

If 2.0 stations, use a paperclip to press the pinhole on the back of the affected station while it's plugged in. Give it a few presses - this will manually index the station  Be very careful not to move the station around too much. This will eliminate the possibility that there is a channel conflict.

I also recommend taking your smartphone camera and holding it up to the base-station. You should be able to see two dots where the lasers are being emitted from. If you only see one, or you see none - that might mean the base-station isn't emitting. This is true with both 1.0 and 2.0 stations, but on 1.0 stations, there will be an array of 9 sync LEDS.

 

[bst]

I have v1, 2 stations, 1 woking perfect, 2nd is grey in steamVR I seems I cant do nothing there 

[HackPerception]

@bst The sync array in that station may have failed. This is super dooper rare - I haven't seen that myself. You should see the 9 LEDs from the photo above.

I think that stations a goner.

When is your purchase date?

[bst]

@HackPerceptionBought it on 2017 jan

So no chance to recover this boy?

Edited January 20, 2022 by bst

[HackPerception]

@bst Yeah - it's super out of warranty. I'd recommend contacting care via www.vive.com/support -> contact us to see what options they have. I'm not super plugged into hardware support and I'm not sure if they have repair or replacement pricing. That station is deffo a sadboi though with the sync array out.