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Cosmos reporting as "Qualcomm HS-USB QDLoader 9008" in device manager.


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As mentioned in the title, I have this and a "Generic USB hub" that appear in stead of an "HTC Vive" device. I've tried multiple cables and on multiple computers.

https://www.dropbox.com/sh/8hj7u1rfd7zerra/AADXDlLLN_Q1J7qQ_8DXz7bQa?dl=0

As best I can bet, the thing is bricked and not initializing properly. Serial port will spit out a bunch of line feed and null characters when the device is initialized if I use something like Realterm to listen in.

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3 minutes ago, Spacedragon Style said:

I just used the Vive Cosmos setup. If you open the dropbox folder you will find all that relevant information, screenshots of the setup initialization and the program itself. The headset isn't being recognized but the link box seems to be functioning fine.

Alright thanks, it's best to contact customer service to have it fix. 

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Just now, C.T. said:

Alright thanks, it's best to contact customer service to have it fix. 

Customer service is what told me to make a forum post here, as they cannot fix software or firmware issues. Presumably I would say this is one of those, since I am not getting an "HTC Vive Cosmos" in my device manager. Just a USB hub, root device and the Qualcomm.

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17 minutes ago, Spacedragon Style said:

Customer service is what told me to make a forum post here, as they cannot fix software or firmware issues. Presumably I would say this is one of those, since I am not getting an "HTC Vive Cosmos" in my device manager. Just a USB hub, root device and the Qualcomm.

Got it, I just left a note on the support ticket, they should get in touch with you soon. 

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