C.T.

It should be shipped out last friday if you preorder from vive.com. Have you received it yet?

Got it, mind if you also generate an issue report for me?

@Enzo p. @Moss you guys are also welcome to send in log from VIVE HUb to me for checking. a trace number will help to locate the log quicker. thanks

Can you get me a report about this issue from the headset? this doesn't look right to me.

Be careful about channel interference during setup. Limiting bandwidth and separating channels for each headset can often be helpful. I'd also suggest adding the headsets one by one before setting up the entire system. While I'm unsure about the conditions of your wireless environment, it's always helpful to use a WiFi analyzer (free on Android phones) when setting up the wireless network.

Can you confirm the streaming app version you were running with? I'd like to doubld check the issue.

yes

Oh, that’s nice. Did u order it from vive.com?

Speaking of that, all support sites just went online. https://www.vive.com/us/support/focusvision/

here you go https://forum.htc.com/forum/119-vive-focus-vision/

Return periods vary based on your region. It's best to check the policy or contact local customer care for that information.

please check pinned msg for previous version. thanks

Send me an email at vive_ct at htc.com.

okay, I'll see what I can do.. brb