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Star Trek Bridge Crew Bundle Deal


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Ordered my Vive through the portal last week, got it two days later.  Never received shipping notification, order history still says "In Process".  I was able to redeem the two Viveport apps, but no email on the Star Trek Bridge Crew redemption - which is why I bought the Vive to begin with!  I've contacted chat a couple times; first time they said I "technically" had one more day, no email, second time, it's processed by a "special team" and that it's "in queue", still no email.  What do I need to do to get this moving along?

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