timo75 Posted July 13, 2017 Share Posted July 13, 2017 Gutted , brand new unit from scan and the buttun is stuck on the back , no lights comeing up at all !! any ideas anybody ? will be on the phone first thing . Link to comment Share on other sites More sharing options...
HackPerception Posted July 13, 2017 Share Posted July 13, 2017 Can you describe the issue more? The unit arrived with the sync button stuck? What do you mean "gutted"? Can probably save you a phone call on this one Link to comment Share on other sites More sharing options...
Synthesis Posted July 13, 2017 Share Posted July 13, 2017 I absolutely can. Give me some more information and I'll help you on this.Thanks, -John C Link to comment Share on other sites More sharing options...
timo75 Posted July 13, 2017 Author Share Posted July 13, 2017 [Removed image to protect S/N]Everything was working fine , went to do the firmware update so unpluged device and pressed the button in , button is now stuck inplace and the unit fails to come on . Link to comment Share on other sites More sharing options...
Synthesis Posted July 13, 2017 Share Posted July 13, 2017 Alright. Please PM me with your name, phone number, address and email and I'll work with you on this.Thanks, -John C Link to comment Share on other sites More sharing options...
Eroc Posted September 6, 2017 Share Posted September 6, 2017 I am having this same exact issue, can I contact you aswell? although I am living in Sweden. Link to comment Share on other sites More sharing options...
Synthesis Posted September 6, 2017 Share Posted September 6, 2017 Since you're outside of the US & Canada, I'd recommend you contact our chat support at https://www.vive.com/eu/support/contactus/They'll be able to better assist you. If for some reason you're unable to contact them during normal hours or something else comes up, then PM me and I'll see what I can do.Thanks, -John C Link to comment Share on other sites More sharing options...
reddevil Posted December 1, 2017 Share Posted December 1, 2017 Im trying to find where the PM button is to message you as I have this issue currently as well. Updated my firmware and one of my 2 basestation buttons is stuck in now it wont power on so I cant play. Link to comment Share on other sites More sharing options...
Synthesis Posted December 1, 2017 Share Posted December 1, 2017 Click on my icon and then click on the Private Message button in the next screen.I'll PM you.Thanks, -John C Link to comment Share on other sites More sharing options...
GIBF Posted March 6, 2018 Share Posted March 6, 2018 I'm Having the same problem, May i PM you or tehre is a specifc contact for my region? i'm in Brazil. Link to comment Share on other sites More sharing options...
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