Sync button stuck on base station

[timo75]

Gutted , brand new unit from scan and the buttun is stuck on the back , no lights comeing up at all !!

 

any ideas anybody ? will be on the phone first thing . 

[HackPerception]

Can you describe the issue more? The unit arrived with the sync button stuck? What do you mean "gutted"?  Can probably save you a phone call on this one 

[Synthesis]

I absolutely can. Give me some more information and I'll help you on this.

Thanks,

-John C

[timo75]

 

[Removed image to protect S/N]
Everything was working fine , went to do the firmware update so unpluged device and pressed the button in , button is now stuck inplace and the unit fails to come on . 

 

[Synthesis]

Alright. Please PM me with your name, phone number, address and email and I'll work with you on this.

Thanks,

-John C

[Eroc]

I am having this same exact issue, can I contact you aswell? although I am living in Sweden. 

[Synthesis]

 

Since you're outside of the US & Canada, I'd recommend you contact our chat support at https://www.vive.com/eu/support/contactus/

They'll be able to better assist you. If for some reason you're unable to contact them during normal hours or something else comes up, then PM me and I'll see what I can do.

Thanks,

-John C

[reddevil]

Im trying to find where the PM button is to message you as I have this issue currently as well. Updated my firmware and one of my 2 basestation buttons is stuck in now it wont power on so I cant play.

[Synthesis]

 

Click on my icon and then click on the Private Message button in the next screen.

I'll PM you.

Thanks,

-John C

[GIBF]

I'm Having the same problem, May i PM you or tehre is a specifc contact for my region? i'm in Brazil.