3ric2hew Posted July 14, 2017 Share Posted July 14, 2017 My vertical rotor aren't spinning or emitting light. Please help. Link to comment Share on other sites More sharing options...
Synthesis Posted July 14, 2017 Share Posted July 14, 2017 Hi, please PM me with the serial number and your personal information and I will see what I can do.Thank you, -John C Link to comment Share on other sites More sharing options...
satorex Posted September 10, 2018 Share Posted September 10, 2018 Have this Fault 03... What's a RMA? Link to comment Share on other sites More sharing options...
HackPerception Posted September 10, 2018 Share Posted September 10, 2018 , RMA = Return Merchandise Authorization. Basically it's an authorization/tracking number to send in your equipment for repair, returns, ect... If you have a fault 03 on a basestation, due to their mechanical nature it must be physically serviced. The best way to launch an RMA/Repair Ticket is to go to https://www.vive.com/us/support/contactus/ and use the live chat tool to generate an RMA. Please stick to live chat and avoid the contact form at the bottom of that page for the fastest turn around time. Link to comment Share on other sites More sharing options...
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