pedwards Posted September 6, 2017 Share Posted September 6, 2017 Purchased a new HTC Vive which was delivered defective. The HDMI part of the 3-1 cable did not work. Installing the base units was a challenge (my walls rather than a HTC issue) and as returing the headset meant sending the whole unit back I decided to purchase the 3-1 cable. Purchase was easy, but no shipping email recieved upto the 4th working day after ordering. I have now cancelled the order and will try to return the headset for good as I'm really dissappointed with HTC. Recieving a failed item happens, however the Customer Service levels from HTC is not good enough. Of course this issue is the reason I will try to avoid purchasing from HTC again. Regards Link to comment Share on other sites More sharing options...
Synthesis Posted September 6, 2017 Share Posted September 6, 2017 We're sorry to hear that... if you could please PM me with your original order number and name, I'd be happy to help you.Thank you, -John C Link to comment Share on other sites More sharing options...
pedwards Posted September 6, 2017 Author Share Posted September 6, 2017 Thank you John, PM sent. Regards Link to comment Share on other sites More sharing options...
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