How do I order the strap cap

[jf3000]

 

How do I order another one of these?

 

Thanks

[Synthesis]

 

I don't believe we sell those individually, but if you tell me why you need it we can probably figure out a way to solve whatever problem you might be having.

Thanks,

-John C

[jf3000]

There were no instructions on how to actually remove those until I learned the hard way that they twist to remove, on one side I lifted it up and even though it came off it also snapped, so that side has duct tape :) So I need to find out if I can get it replaced and buy a new one.

 

Thanks

[Synthesis]

Where are you located? US or overseas?

Thanks,

-John C

[jf3000]

Australia

[Synthesis]

I would recommend contacting our local chat support at https://www.vive.com/au/support/contactus/ and explaining their situation. You should be able to get a replacement for that part.

Thank you,

-John C

[jf3000]

Seems like a complete dead end, they want me to take the unit bak and get a doa, what a complete waste of time that is.

[Synthesis]

 

Tell them you want to replace the strap, if you're within warranty they should be able to do that. I don't know why they would tell you to return the whole unit. You just need the strap replaced.

Thanks,

-John C