My game just disappeared from my library in Viveport

[HrOlsen]

Have contacted support. Now for 11 days - I have recieved no answer. The game is Front Defense - that I purchased. After installation of TPCast (don't know if that is the reason or a coincidence) the game is no more in my Viveport Library. It is still seen in Steam VR but with no details like - played this amount of hours, lates updates etc is not shown and the game is not starting.

Any ideas will be very much appreciated.

BR

[Synthesis]

 

Well that's definitely not supposed to happen. Can you provide relevant screenshots of what you're seeing? Highlight areas as needed. Additionally, please PM me the email address associated with the account you're using.

Thanks,

-John C

[bodoaction]

Same here - all the games disappeared, and host system keeps crashing. Happened after update to last version.

[Synthesis]

 

All your games disappeared? Are you sure you're logging in with the same account? It's easy to log in with facebook or google or something even though you're using the same email.

Thanks,

-John C

[HrOlsen]

Hi John,

Thanks for your reply. I am not happy to share my email address on a public forum, but it must be possbile for you to find the account info you need associated with HrOlsen ????

Thanks

[HrOlsen]

Please find all my details in support Ticket:117386488821 including proof of purchase email address and more.

Thanks

[CoryCheng]

Hi 

Found you on the system, it seems that you've created 2 Viveport accounts.  

 "Front Defense"  was purchased onto your other account.  

Please see PM for more details.  

 

Cory.C

 

[HrOlsen]

Thanks for your feedback.

That solves my problem.

Sorry - It was my mistake - I have been somewhat confused on the login to Steam as weel as login to Vive - so at some time I messed it up !

Thanks for your help