HrOlsen Posted September 29, 2017 Share Posted September 29, 2017 Have contacted support. Now for 11 days - I have recieved no answer. The game is Front Defense - that I purchased. After installation of TPCast (don't know if that is the reason or a coincidence) the game is no more in my Viveport Library. It is still seen in Steam VR but with no details like - played this amount of hours, lates updates etc is not shown and the game is not starting. Any ideas will be very much appreciated. BR Link to comment Share on other sites More sharing options...
Synthesis Posted September 29, 2017 Share Posted September 29, 2017 Well that's definitely not supposed to happen. Can you provide relevant screenshots of what you're seeing? Highlight areas as needed. Additionally, please PM me the email address associated with the account you're using.Thanks, -John C Link to comment Share on other sites More sharing options...
bodoaction Posted September 29, 2017 Share Posted September 29, 2017 Same here - all the games disappeared, and host system keeps crashing. Happened after update to last version. Link to comment Share on other sites More sharing options...
Synthesis Posted September 29, 2017 Share Posted September 29, 2017 All your games disappeared? Are you sure you're logging in with the same account? It's easy to log in with facebook or google or something even though you're using the same email.Thanks, -John C Link to comment Share on other sites More sharing options...
HrOlsen Posted September 30, 2017 Author Share Posted September 30, 2017 Hi John, Thanks for your reply. I am not happy to share my email address on a public forum, but it must be possbile for you to find the account info you need associated with HrOlsen ???? Thanks Link to comment Share on other sites More sharing options...
HrOlsen Posted September 30, 2017 Author Share Posted September 30, 2017 Please find all my details in support Ticket:117386488821 including proof of purchase email address and more. Thanks Link to comment Share on other sites More sharing options...
CoryCheng Posted October 2, 2017 Share Posted October 2, 2017 Hi Found you on the system, it seems that you've created 2 Viveport accounts. "Front Defense" was purchased onto your other account. Please see PM for more details. Cory.C Link to comment Share on other sites More sharing options...
HrOlsen Posted October 2, 2017 Author Share Posted October 2, 2017 Thanks for your feedback. That solves my problem. Sorry - It was my mistake - I have been somewhat confused on the login to Steam as weel as login to Vive - so at some time I messed it up ! Thanks for your help Link to comment Share on other sites More sharing options...
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