Vive Base Station - No repair status nor response from Support

[jared]

To keep things simple, I sent the Vive Base station in and it was received in Houston on Nov 11.  but no update on the tracking website.  As I understand from other posts this service isnt functional yet, so that's good to know...  but I have emailed support 3 times to at least ensure they received it and only got a response to the initial one:

Nov 14: Support responded, TLDR is that tracking isnt working, but leave it with them.

Nov 20: No response, just an automated "we will get back to you" message

Nov 22: No response at all.

 

I'm just looking for some kind of update, from support so I know whether to just go buy a new base station or not, as I feel like mine is now sitting in a corner somewhere in Houston collecting dust.

 

Thanks!

 

Jared

[jagibson]

Hi 

 

Can you provide your repair ticket number(s) via PM to me? We will find out what's going for you.

 

Thank you,

 

JohnG

 

[jared]

Thanks for taking care of this so quickly John! I am now back in action!

 

Jared