jared Posted November 24, 2017 Share Posted November 24, 2017 To keep things simple, I sent the Vive Base station in and it was received in Houston on Nov 11. but no update on the tracking website. As I understand from other posts this service isnt functional yet, so that's good to know... but I have emailed support 3 times to at least ensure they received it and only got a response to the initial one: Nov 14: Support responded, TLDR is that tracking isnt working, but leave it with them. Nov 20: No response, just an automated "we will get back to you" message Nov 22: No response at all. I'm just looking for some kind of update, from support so I know whether to just go buy a new base station or not, as I feel like mine is now sitting in a corner somewhere in Houston collecting dust. Thanks! Jared Link to comment Share on other sites More sharing options...
jagibson Posted November 27, 2017 Share Posted November 27, 2017 Hi Can you provide your repair ticket number(s) via PM to me? We will find out what's going for you. Thank you, JohnG Link to comment Share on other sites More sharing options...
jared Posted December 3, 2017 Author Share Posted December 3, 2017 Thanks for taking care of this so quickly John! I am now back in action! Jared Link to comment Share on other sites More sharing options...
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