Tulim Posted December 11, 2017 Share Posted December 11, 2017 I sent my base station in for repair on 6/26/17. Got a ticket number and everything. It went through the whole process on repair tracking until return device. The original ticket shows shipped on 7/17/17 with no tracking number or status. On the same day I received another email with a new ticket number and no updates since it's been opened. I contacted VIVE Technical Support via chat on 9/13/17 and was assured they had not lost my base station. I have not received any updates since. I am hoping to find some assistance here, getting tired of waiting. Link to comment Share on other sites More sharing options...
Synthesis Posted December 11, 2017 Share Posted December 11, 2017 Thanks for letting us know about this. Can you PM me with the repair number and tracking number? We'll look into this ASAP.Thanks, -John C Link to comment Share on other sites More sharing options...
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