I'm unable to check my order status and unable to contact customer support.

[Shuskey]

I aplogise in advance if this doesn't fall under technical support.
I ordered my Vive through the official website  last friday and received a receipt through paypal and an order confirmation which had my order number but not my order password. Since then I have received no other emails and all atempts to check my order status or reset the password have failed. Over the past two days I've tried several times to contact customer support and received no replies. I'd like to know if I should wait, seek a refund through paypal or if there is some other option I should be trying.

[Synthesis]

 

Please PM me with your order number and I'll take a look to see what's going on.

Thank you!

-John C

[Heidi1]

I'm in the same situation. The shipping label printed on 12/12/17. Customer service gave me a case number. They say the item is in Stock. What so hard about reprinting the label and shipping? My son will be heartbroken come Christmas morning.