tecksup Posted December 22, 2017 Share Posted December 22, 2017 So I recieved my HTC vive from NewEgg three days ago. While playing the buckle port on the right side snapped and the headset strap will no longer attach. I am a repair technician for several other electronics, and a small piece of plastic on the side of the headset doesnt seem that difficult to change. Is there anyway to get the plastic piece sent to me so I could repair it myself and avoid the 10 day loss of my favorite new toy? Link to comment Share on other sites More sharing options...
Rhiannon Posted December 22, 2017 Share Posted December 22, 2017 We can't advise that, as it may void your warranty. However, NewEgg may have some options for the replacment of your device, or we can create you a repair ticket today. Link to comment Share on other sites More sharing options...
MirageF1AZ Posted October 22, 2018 Share Posted October 22, 2018 Same issue here. I'm in South Africa. It broke after only 2 months of usage while adjusting the headstrap for size, and neither the retailer nor the distributor wants to honour the warranty, citing "user damage". So now my only resort is to attempt to fix it myself. It really is a tiny piece that one should just be able to simply screw in - if only you could get hold of a replacement part! Any advice much appreciated. Link to comment Share on other sites More sharing options...
tecksup Posted October 22, 2018 Author Share Posted October 22, 2018 Looks like were on our own. I found thick double sided tape worked very well to hold it in place if u jam it in the socket and hold it for a bit. Lasted me no problem the whole time since my original post. It may be a good idea for someone to 3D model it. I didn't think HTC would be against right to repair. I guess we can add them to the list. Link to comment Share on other sites More sharing options...
HackPerception Posted October 23, 2018 Share Posted October 23, 2018 , Which country are you in? If you're in US or CA - I can potentially send you the assembly if you're in that region. , I've pinged the EMEA team about this as I'm not entirely sure of the service options for South Africa. Link to comment Share on other sites More sharing options...
tecksup Posted October 23, 2018 Author Share Posted October 23, 2018 I am in the US. Link to comment Share on other sites More sharing options...
MirageF1AZ Posted October 23, 2018 Share Posted October 23, 2018 Thanks for that, appreciate it. Let's see what comes of that but I'm not very hopeful. So far it has been all dead ends. If all else fails maybe I must see about just getting someone to bring some over for me when visiting the US - they could probably fit 100 of these things in the loose change pocket in their wallet! Link to comment Share on other sites More sharing options...
tecksup Posted November 21, 2018 Author Share Posted November 21, 2018 They sent me the Buckle port! After 5m of repair the port is repaired!! So happy I didn't have to send it in. They didn't charge me for the parts, screwdriver provided, or shipping!! Great customer support. Link to comment Share on other sites More sharing options...
cmurtheepic Posted March 8, 2019 Share Posted March 8, 2019 My buckle broke in warranty but haven't gotten around to sending it in and really don't want to. Can I please just buy a buckle assembly? I'd like to fix it myself. Link to comment Share on other sites More sharing options...
Synthesis Posted March 9, 2019 Share Posted March 9, 2019 I sent you a PM.Thank you, -John C Link to comment Share on other sites More sharing options...
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