veggie Posted January 12, 2018 Share Posted January 12, 2018 My VIVE stopped working in December and I created a tech support but somehow (could of been my fault) ended up dealing with EU customer support. They responded promptly each time but after going through all kinds of troubleshooting they said I need to send it back for repairs, only I would need to create a new ticket for US support. Which I did at the end of December but haven't heard back yet. How long should it take? Link to comment Share on other sites More sharing options...
Synthesis Posted January 12, 2018 Share Posted January 12, 2018 Did you contact Live Chat at www.vive.com/us/support/contactus ? They should reply right away.If you have any ticket numbers or anything like that, please PM them to me and I can check and see what's going on. I'd still recommend contacting our Live Chat though.Thanks, -John C Link to comment Share on other sites More sharing options...
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