Vinccente Posted January 24, 2018 Share Posted January 24, 2018 The post office says the stuff i sent in for repair arrived but when i check vives repair tracking it does not say they received it. It simply says they the request is initiated, is this normal? im worried that the ticket will be closed after some time of them not updating this. Link to comment Share on other sites More sharing options...
Synthesis Posted January 24, 2018 Share Posted January 24, 2018 Currently, that is normal. The tracking tool isn't properly synched with the service center so it doesn't update. That doesn't mean repairs aren't being done! If you're still worried, PM me with your RMA ticket number and I'll take a look, but keep in mind, we expect 7-10 business days for the total turn around time. Thank you! -John C Link to comment Share on other sites More sharing options...
Vinccente Posted January 25, 2018 Author Share Posted January 25, 2018 Thanks, How do I pm you? Link to comment Share on other sites More sharing options...
Synthesis Posted January 25, 2018 Share Posted January 25, 2018 Click on my icon to view my profile and then click on the "private message" button.Thanks! -John C Link to comment Share on other sites More sharing options...
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