Base Station internal fault 02 (Error 10009)

[Fred]

Hi,

 

I bought my HTC Vive 2 months ago, after doing the update of all componements, one sensor get a red light blinking.

 

I found the following in the logs :

Sun Feb 18 2018 20:02:10.250 - lighthouse: LHR-34B1F41F H: Trying to add a secondary base 3EC3FCEE: Not enough contiguous samples for a bootstrap pose
Sun Feb 18 2018 20:02:15.251 - lighthouse: LHR-34B1F41F H: Trying to add a secondary base 3EC3FCEE: Available samples not sufficient for booting (hits: 0+4)

 

Any ideas ?

If I need to send it by post, I hope I don't need to pay it (I already paid £800 for something that broke after 2 months :-/ )

[Synthesis]

 

That's going to be a mechanical failure. You'll want to contact www.vive.com/eu/support/contactus and speak to our Live Chat to get going on a repair for that.

Thank you!

-John C