Professor-Badger Posted April 7, 2018 Share Posted April 7, 2018 The bug is that I don't have a setup_vivepcclient.msi Yes I did run it as administration, yes I reinstalled it fresh deleting all files, yes I downloaded it from viveports official site. Spending hours on your weekend just to fix a installer is not a fun time so i'm going to go get some chocolate milk to cool down (was pretty good) while I hope for a quick response. If you have any information of how to fix this I would be very thankful if you could send in some help. Link to comment Share on other sites More sharing options...
Professor-Badger Posted April 8, 2018 Author Share Posted April 8, 2018 I just recently noticed that in my add or remove programs only three things are showing up, VIVEPORT Diagnosis, ViveDriver, and VIVE Software I removed them and redid the download from the viveport area and nothing Link to comment Share on other sites More sharing options...
Synthesis Posted April 9, 2018 Share Posted April 9, 2018 Can you give me some more information about your PC? Operating system, anti-virus software, etc? Where are you downloading the installer package for ViveSW?Thanks, -John C Link to comment Share on other sites More sharing options...
Professor-Badger Posted April 9, 2018 Author Share Posted April 9, 2018 My operating system is windows 8.1, anti-virus is AVG, and my I downloaded it from the official site why anyone would anyone ever download it from another site then complain on the offical forums about it not working? Link to comment Share on other sites More sharing options...
Synthesis Posted April 9, 2018 Share Posted April 9, 2018 Www.vive.com or www.viveport.com?Thank you, -John C Link to comment Share on other sites More sharing options...
Professor-Badger Posted April 11, 2018 Author Share Posted April 11, 2018 Yes, I did say the official site, the download specifically was obtained in the viveport store Link to comment Share on other sites More sharing options...
Synthesis Posted April 11, 2018 Share Posted April 11, 2018 Both sites are official and host a copy of the latest ViveSW installer, but I'm trying to determine if there's something wrong with the version hosted on either page. Thank you, -John C Link to comment Share on other sites More sharing options...
HackPerception Posted April 12, 2018 Share Posted April 12, 2018 Hi (and anyone else currently reading this) - we're currently working hard to investigate this bug. In order to figure out what's wrong, our engineers need the logs generated by the installer. Since the installation was not successful, we can't use our error reporting system and the logs need to be sent over manually. They're normally found in %install_folder%\VIVE\Updater\Log and %install_folder%\VIVE\Log - When using a default installation pathway, this is typically “C:\Program Files (x86)\VIVE\Updater\Log” and “C:\Program Files (x86)\VIVE\Log”. If you're able to share those logs with us, we'll be able to understand the root of the issue. Feel free to PM if you need help finding and sending these logs, a good place to easily host them is www.pastebin.com -David R Link to comment Share on other sites More sharing options...
Professor-Badger Posted April 13, 2018 Author Share Posted April 13, 2018 https://pastebin.com/2RsDNaqT This was the most recent one and https://pastebin.com/7erS4zH9 was the first one in updater log I also found the ViveSetup-log which i figured i would post since it might have something useful in it https://pastebin.com/gf1Cz4Dv Link to comment Share on other sites More sharing options...
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